Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susana Guerra

Summary

Results-driven, trilingual Chief of Staff and Executive Assistant with over 15 years of experience supporting CEOs and senior executives. Adept at managing complex organizational needs with a proven track record of optimizing operations, driving strategic initiatives, and fostering team development. Recognized for exceptional interpersonal skills, strategic planning, conflict resolution, and operational efficiency in fast-paced environments. Fluent in Spanish, English, and American Sign Language. Possesses extensive experience in all key aspects of high-level executive assistance, including calendar management, travel coordination, expense reporting, event planning, and confidential communications.

Overview

20
20
years of professional experience

Work History

Chief of Staff to the CEO

Freelancer
02.2022 - Current
  • Designed initiatives aligning with goals to enhance operational efficiency.
  • Conducted analyses evaluating project success and delivering strategic improvements.
  • Developed training programs enhancing team alignment with organizational values.
  • Collaborated on hiring, onboarding, and performance management to boost workforce effectiveness.
  • Facilitated communication among leaders, stakeholders, and employees, streamlining decisions.
  • Oversaw operations, improving collaboration across departments.
  • Introduced communication systems, increasing efficiency by 15%.
  • Developed crisis management plans for effective decision-making during challenges.

Chief of Staff - Executive Assistant to the CEO

Entravision
Santa Monica, CA
01.2021 - 01.2023
  • Served as primary liaison, ensuring seamless communication among CEO, Board of Directors, and stakeholders.
  • Managed sensitive global operational matters with discretion and confidentiality.
  • Coordinated cross-functional projects, enhancing team efficiency by 10%.
  • Developed project plans and budgets, achieving on-time and within-scope delivery.
  • Implemented motivational strategies and performance enhancements to improve internal operations.
  • Facilitated company-wide DEI initiatives, fostering a more inclusive workplace environment.
  • Automated expense reporting processes, reducing administrative workload by 10 hours weekly.
  • Mentored junior staff on project management and organizational best practices.

Chief of Staff to the CEO

Surplus Construction
01.2018 - 01.2021
  • Streamlined calendar management and complex scheduling for personal and professional engagements.
  • Reduced turnover by 25% and boosted productivity by 35% through targeted personnel strategies.
  • Designed and implemented staffing models, enhancing recruitment and retention outcomes.
  • Created comprehensive project plans and mitigated risks to achieve stakeholder satisfaction.
  • Implemented project management software, reducing task completion times by 25%.
  • Built strategic partnerships with external vendors, resulting in a 20% reduction in operational costs.

Chief of Staff to CEO

STX Entertainment
, CA
01.2016 - 01.2018
  • Organized and planned an ever-changing calendar and complex schedule including business and personal matters to ensure that the CEO's schedule was followed and respected.
  • Researched, prioritized, and followed up on incoming issues and concerns addressed to the CEO, including those of a sensitive or confidential nature.
  • Provided a bridge for smooth communication between the CEO's office to internal departments; to facilitate leadership to maintain credibility, trust, and support with management staff.
  • Created detailed travel itineraries for international and domestic travel and compiled documents for travel-related meetings.
  • Successfully completed critical aspects of deliverables with a hands-on approach, prioritized conflicting needs, handled matters expeditiously, proactively, and followed through on projects with deadline pressures to ensured successful completion.
  • Built and developed relationships with all employees of the companies for increased efficiency and effective responsiveness into existing operations, and helped to define new operational strategies, working with the executive teams to ensure best results.
  • Assisted senior project managers in project planning and execution, including creating project timelines and budgets.
  • Communicated with team members to gather information and update project plans and status reports.
  • Assisted in the coordination of project-related activities such as meetings and team building activities.

Chief of Staff to the CEO

HK Corp
Los Angeles, CA
01.2012 - 01.2016
  • Coordinated all aspects of household management and personal matters for the CEO.
  • Planned and executed social events, ensuring attention to detail and flawless execution.
  • Handled confidential materials with the utmost discretion, safeguarding sensitive information.
  • Managed correspondence and communication between internal and external stakeholders.
  • Led the integration of two departments post-acquisition, aligning operations and reducing redundancies.
  • Managed crisis communication during an unexpected corporate event, preserving stakeholder trust.

Chief of Staff - Executive Assistant to the CEO

Confidential
01.2006 - 01.2012
  • Directed logistical planning for international and domestic travel, corporate events, and executive agendas.
  • Conserved executive time through effective correspondence management and document preparation.
  • Recruited and managed household staff, ensuring smooth daily operations and event planning.
  • Acted as a liaison, gatekeeper, and trusted advisor to the CEO.
  • Created leadership training programs, increasing employee engagement by 30%.
  • Established systems to streamline internal processes, reducing inefficiencies by 20%.

Education

Bachelor's Degree - Psychological Science

University of California, Irvine

Associate Degree - Trilingual ASL Interpreter Education Program

East Los Angeles College

Certified Christian Counselor -

Saddleback Church

Skills

  • Executive leadership
  • Strategic planning
  • Decision-making
  • Organizational alignment
  • Project management
  • Budget management
  • Risk assessment
  • Cross-functional coordination
  • Operations management
  • Process optimization
  • Conflict resolution
  • Policy implementation
  • High-level executive support
  • Calendar coordination
  • Travel logistics
  • Event organization
  • Expense management
  • Confidential communication
  • Technical proficiency in Microsoft Office and Google Workspace
  • Data entry skills
  • Communication expertise
  • Trilingual proficiency in Spanish, English, and ASL
  • Adaptability and mentorship skills
  • Interpersonal communication

Timeline

Chief of Staff to the CEO

Freelancer
02.2022 - Current

Chief of Staff - Executive Assistant to the CEO

Entravision
01.2021 - 01.2023

Chief of Staff to the CEO

Surplus Construction
01.2018 - 01.2021

Chief of Staff to CEO

STX Entertainment
01.2016 - 01.2018

Chief of Staff to the CEO

HK Corp
01.2012 - 01.2016

Chief of Staff - Executive Assistant to the CEO

Confidential
01.2006 - 01.2012

Bachelor's Degree - Psychological Science

University of California, Irvine

Associate Degree - Trilingual ASL Interpreter Education Program

East Los Angeles College

Certified Christian Counselor -

Saddleback Church

Similar Profiles

CREATE PROFILE
Susana Guerra