Susana Gutierrez
104 Paisano Lake City
Summary
Dynamic professional with a proven track record at Chicanos Por La Causa, excelling in team collaboration and problem-solving. Recognized for enhancing operational efficiency and maintaining high-quality standards. Skilled in data management and effective communication, I am committed to fostering positive relationships and driving impactful outcomes in diverse environments.
Hardworking and passionate job seeker with strong organizational skills eager to secure the Family Engagement Advocate position. Ready to help team achieve company goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Contact Center Officer
Chicanos Por La Causa
01.2021 - Current
- Assisted in training new staff on call handling procedures and company policies.
- Collaborated with team members to streamline communication processes and enhance efficiency.
- Assisted customers with account management tasks, ensuring security protocols were followed at all times.
- Maintained high-quality standards for all interactions, ensuring compliance with company policies and procedures.
- Conducted follow-up calls to ensure customer satisfaction and service quality.
- Contributed to the development of process improvements that led to increased operational efficiency within the contact center.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
Family Service Worker
CDI Head Start
01.2018 - 12.2020
- Provide social services, family, communities partnerships, referrals and case management and maintain records and documentation in Child Plus data base.
- Assessed interventions promoting family stability and well-being thru maintaining child's physicals, immunization and dental updated.
- Enhancing knowledge and resources to provide to families
- Collaborated with community agencies to connect families with necessary support services.
- Monitored case progress, documenting outcomes and adjusting strategies as needed for effectiveness.
- Documented data and completed accurate updates to case records.
- Developed and implemented programs to support children's mental health and well-being.
- Eligibility, Recruitment, Selection and Attendance - Enroll families and review Eligibility and Selection Criteria for program eligibility.
Floater Teacher
Texas Migrant Council
04.2010 - 12.2017
- Facilitated engaging learning experiences across various age groups and subjects.
- Collaborated with educators to develop and implement individualized lesson plans.
- Supported classroom management and maintained positive learning environments.
- Adapted instructional strategies to meet diverse student needs effectively.
- Evaluated student progress through assessments, providing targeted feedback for improvement.
- Coordinated with parents and guardians to communicate student achievements and challenges.
- Promoted a positive classroom environment through effective classroom management strategies, fostering mutual respect among students.
- Established open lines of communication with parents, updating them on their child''s progress and addressing any concerns promptly.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
Family Advocate
Texas Migrant Council
08.1998 - 04.2010
- Facilitated in ERSEA - Application process, Eligibility and Selection Criteria to enroll eligible families in the program.
- Participate in Recruitment Events to maintain enrollment.
- Collect daily attendance and follow up with absences and provide assistance to families.
- Facilitated access to community resources for families in crisis.
- Developed individualized support plans tailored to family needs.
- Advocated for children's rights in educational and healthcare settings.
- Identified available community resources and programs for families of disabled children.
- Built trusting relationships with families through active listening, empathy, and cultural sensitivity during interactions at work or home visits.
- Conducted home visits to assess living conditions and provide personalized guidance on parenting challenges.
- Maintained timely documentation of case progress, ensuring clear communication among all involved parties.
- Connected families with essential services such as housing, healthcare, and education opportunities to improve overall quality of life.
- Managed heavy caseload using well-developed time management, organizational, and task prioritization skills.
- Collaborated with families to assist in growth, development, and education to increase potential.
- Coordinated referrals from other agencies, streamlining access to supportive services for clients in need.
- Documented data and completed accurate updates to case records.
- Developed and implemented programs to support children's mental health and well-being.
Education
Associate of Applied Science - Child Development
Costal Bend College
Beeville, TX05-2005
Skills
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Attention to detail
- Multitasking
- Calm and professional under pressure
- Reliability
- Verbal and written communication
- Microsoft office
- Data entry
- Task prioritization
- Self motivation
- Professionalism
- Record keeping
- Time management abilities
- Computer skills
- Organizational skills
- Team collaboration
- Effective communication
- Policies and procedures adherence
- Document and records management
- Data management
Certification
- CPR/First Aid certified instructor
- Food Handler
Languages
English
Full Professional
Timeline
Contact Center Officer
Chicanos Por La Causa
01.2021 - Current
Family Service Worker
CDI Head Start
01.2018 - 12.2020
Floater Teacher
Texas Migrant Council
04.2010 - 12.2017
Family Advocate
Texas Migrant Council
08.1998 - 04.2010
Associate of Applied Science - Child Development
Costal Bend College
Similar Profiles
Alexander S. ToschiAlexander S. Toschi
Community Resource Navigator at Chicanos Por La CausaCommunity Resource Navigator at Chicanos Por La Causa
Emily PettyEmily Petty
Nutrition Coordinator at Chicanos Por La Causa, Early Childhood DevelopmentNutrition Coordinator at Chicanos Por La Causa, Early Childhood Development
Traci RoseTraci Rose
Senior Human Resources Business Partner at Chicanos Por La CausaSenior Human Resources Business Partner at Chicanos Por La Causa
Sonakshi SisodiaSonakshi Sisodia
Caregiver at Bertsutcliffe Retirement VillageCaregiver at Bertsutcliffe Retirement Village
Janessa BrazanJanessa Brazan
Elderly Caregiver at Tokiwaen Shakaifukushi Hojin Nursing HomeElderly Caregiver at Tokiwaen Shakaifukushi Hojin Nursing Home