Overview
Work History
Education
Timeline
Generic

SUSANA GUY

Overview

25
25
years of professional experience

Work History

INTAKE COORDINATOR

SOUTHEAST HOMECARE
01.2023 - Current
  • • Receive referrals and review for completeness.
    • Input new patient data and ensure returning patient data is correct.
    • Maintain admissions and referral logs daily.
    • Verify patients' insurance eligibility.
    • Create patient episode in system and assign all pertinent tasks and authorizations.
    • Upload referral and eligibility to each case.
    • Review and revise pending admission roster.
    • Answer phones and assist callers as needed.

DATA ENTRY SPECIALIST

ACEVEDO CLINICAL RESEARCH
12.2021 - 01.2023
  • Extracts clinical data and research data from electronic medical records and other sources and enters this data in the clinical paper-based or electronic data capture system for each assigned study.
  • Answers data clarifications (i.e., data queries) for each study.
  • Schedules and meets with study monitors and assures patient cases are ready for each monitor visit and
    items are addressed after each monitoring visit.
  • Assures clinical issues from monitoring reports are addressed and closed out before the next monitoring visit.
  • Assures all study requirements are documented and meet both internal and external regulations in
    accordance with protocol guidelines.

FRONT DESK

CEDA HEALTH
08.2020 - 12.2021
  • Check patients in and out for their therapy session
  • Do initial intake with new patients (take temperature, BP reading and basic information)
  • Schedule office visits/re-evaluations as needed
  • Assist with translation for the chiropractor for the Spanish speaking patients
  • Update and submit daily patient activity logs
  • Enter patients' progress notes into the system
  • Assist with clerical duties such as ordering medical and office supplies as needed.

ORDER PROCESSING SPECIALIST

PCNA/BULLETLINE
09.2017 - 05.2020
  • Thoroughly check all aspects of the customer's purchase order to ensure that all the information matches with what is entered in the system
  • Validate the artwork provided for decorated orders via Adobe Illustrator to verify it meets the minimum standards
  • Provide detailed information for customers with inquiries of their order
  • Contact the customer for any missing information needed to process the order
  • Provide friendly and efficient customer service
  • Calculate order costs/estimates for potential future orders
  • Effectively communicate order issues with the production/shipping teams for a smooth outcome.

STAFFING COORDINATOR/CASE MANAGER ASSISTANT

COMMUNITY HOME HEALTH SERVICES
11.2004 - 07.2017
  • Assigned all new patient to field staff, reviewed and managed schedules accordingly
  • Reconciled pending work reports on a weekly basis
  • Transmitted Oasis assessments to Medicare for payments
  • Audited medical records charts upon discharge to prepare for billing
  • Mailed and tracked MD orders
  • Medical records chart filing
  • Data entry
  • Prepared payroll timesheets for staff employees
  • Made patient satisfaction calls
  • Distributed medical supplies to field staff as needed.

MEDICAL BILLING/REIMBURSMENT SUPERVISOR ASSISTANT

VISITING NURSE ASSOCIATION
01.2000 - 10.2004
  • Retrieved daily remittance report
  • Worked directly with case manager for auditing medical record charts purposes for billing
  • Transmitted Oasis assessments to Medicare and re-rap of cancelled claims
  • Data entry of new patients' information, staff notes and plan of treatment
  • Admitted/discharged patients in the system
  • Printed daily cash reports from DDE.

Education

HIGH SCHOOL DIPLOMA -

HIALEAH HIGH
06-1998

Timeline

INTAKE COORDINATOR

SOUTHEAST HOMECARE
01.2023 - Current

DATA ENTRY SPECIALIST

ACEVEDO CLINICAL RESEARCH
12.2021 - 01.2023

FRONT DESK

CEDA HEALTH
08.2020 - 12.2021

ORDER PROCESSING SPECIALIST

PCNA/BULLETLINE
09.2017 - 05.2020

STAFFING COORDINATOR/CASE MANAGER ASSISTANT

COMMUNITY HOME HEALTH SERVICES
11.2004 - 07.2017

MEDICAL BILLING/REIMBURSMENT SUPERVISOR ASSISTANT

VISITING NURSE ASSOCIATION
01.2000 - 10.2004

HIGH SCHOOL DIPLOMA -

HIALEAH HIGH

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