Susana Hampton
Jacksonville,FL
Summary
Certified and Qualified in Packaging/Rework. Organized Operator skilled in equipment operation, safety and quality initiatives. Experienced with equipment maintenance, inspections and basic repairs. Diligent problem-solver with resourceful approach to challenges and organized style. Leverages expertise to manage job functions. Excellent communicator with focus on results.
Overview
18
18
years of professional experience
Work History
Repacking Operator
Johnson & Johnson
- 05.2022
- Maintains Inventory in the rework department
- Manually inspects cartons and or lenses as necessary to meet formal specification requirements to identify and isolate defects
- Manually loads arrays into rework cartoners
- Fully certified to operate all rework cartoners and a manual pallet jack
- Troubleshoots, adjusts, changes-over, and maintains rework cartoners
- Performs accurate lot changes and documentation
- Performs routine cleaning and non-routine maintenance
- Adheres to GMP & Environmental policies and procedures and supports department objectives.
Store Associate
Dillards at Orange Park Mall
02.2018 - 08.2021
- Provided front-line customer service to store patrons
- Assisted customers in selection of products and services
- Contacted customers directly to inform them of product availability and specials
- Contacted and verified items based on inventory records
- Processed cash, check, credit and debit transactions
- Assisted customers in completing refund requests & finalizes refund transactions
- Provided information to customers regarding merchandise return and exchange policies
- Certified all funds before and after each shift
- Organized daily receipts and credit applications.
Assistant Teacher
American Community School
08.2012 - 12.2016
- Performed as a substitute teacher when required
- Worked directly with students to reinforce lesson/activities taught by the teacher/team
- Assisted the teacher/team in classroom preparations including lesson plans
- Created booklets, laminations, bulletin boards, and other classroom materials
- Assisted the teacher/team in the management and supervision of students in the classroom, during the transitions between classrooms, and playground events
- Responsible for keeping track of student debts and fund collections when due
- Supervised recess and lunch in the cafeteria, in the school building, and on the playground.
Information Resource Management (IRM) Assistant & Mailroom Manager
State Department
11.2006 - 11.2008
- Focal point of IRM Help Desk operations; received, processed, and tracked completion of IRM work order requests; assigned technicians and tracked follow-up
- Reinstated, designed, and maintained the office general filing system
- Primary point of contact for all IRM customers by performing telephone and receptionist services for all staff
- Maintained time & attendance reports for Information Program Center (IPC) staff consisting of 15 personnel
- Updated Diplomatic Postal Operations (DPO) guides/procedures & email account requirements for inbounds
- Maintained database log for Cyber Security Awareness with near 100% compliance
- Extensive knowledge of DPO operations and schedules
- Awarded the 'Extra Mile' award for superior tracking and accountability of diplomatic postal effects
- Trained mailroom and IPC staff to use mail tracking and accounting software, enabling package tracking while in transit.
Store Associate
Dillards at North Plains Mall
01.2004 - 07.2006
- Assisted customers in selection of products and services
- Contacted customers directly to inform them of product availability and specials
- Located and verified all items based on inventory records
- Processed all cash, check, credit and debit transactions
- Assisted customers in completing refund requests/finalized refund transactions
- Provided information to customers on merchandise return and exchange policies
- Certified all funds before and after each shift
- Organized daily receipts and credit applications.
Education
Skills
- Production deadline management
- Hand-Eye Coordination
- Teamwork and Communication
- Equipment Setup
- Machine setup
- Inventory and Stocking
- Facility Maintenance
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Store Associate
Dillards at Orange Park Mall
02.2018 - 08.2021
Assistant Teacher
American Community School
08.2012 - 12.2016
Information Resource Management (IRM) Assistant & Mailroom Manager
State Department
11.2006 - 11.2008
Store Associate
Dillards at North Plains Mall
01.2004 - 07.2006
Repacking Operator
Johnson & Johnson
- 05.2022
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