Susana Hansen
Minneapolis,Minnesota
Summary
Committed and outgoing professional with reputation for collaborative partnerships/growth mindset. Seeks innovative ways to improve performance, and achieve company goals. Known for developing positive working relationships over the course of 6 years management experience and 9 years client service experience.
Overview
11
11
years of professional experience
Work History
Front Desk Leadership
Fox Den Salon
Minneapolis, Minnesota
02.2022 - Current
- Execute general operations new employee training
- Manage/develop five front desk employees including bi-weekly development meetings and oversee development of 4 senior stylists
- Developed a monthly tracking system for front desk retail resulting in taking front desk retail from 0% contribution to a 3.5% lift YTD (5% goal).
- Facilitate daily salon and front desk operations including scheduling client appointments, assisting in inventory related tasks, social media, daily opening and closing, and maintaining organizational standards
- Developed a streamlined daily task system for more consistent operational accountability.
- Developed new salon P&P/training guide
- Led an educational seminar on DiSC behavior profile in the workplace.
Remote Stylist
Stitch Fix
Minneapolis, MN
03.2021 - 06.2022
- Build strong relationships with clients through online personalized styling and clear client follow while maintaining 100% or greater styling efficiency
- Manage and track personal development, KPI performance, and overall contribution to company objectives
Talent & Business Operations Manager
Sephora
Minneapolis, MN
04.2018 - 01.2021
- Assisted in management & training of New Store Opening
- Executed hiring & onboarding process for team of 14 employees in partnership with Store Director
- Ranked in top 10 stores in company (US) 2019
- 100% leadership retention from 2018-2020
- Contributed to 5.7pt conversion lift from 2018-2019 and 4.9pt lift from 2019-2020 through coaching and developing employee behaviors with growth mindset
- Executed weekly scheduling processes & managed payroll in partnership with Store Director
- Managed/developed ops team, including bi-weekly development meetings & quarterly development plans
Skincare Lead
Sephora
Bloomington, MN
08.2017 - 04.2018
- Managed sales floor and team members while coaching in the moment, and maintaining strong awareness of client flow/needs
- Produced strong results in company field objectives, skincare sales objectives, associate development, and brand partner objectives
Sales Manager, Sales Associate
The Limited
Wichita KS, Bloomington MN, Edina MN
10.2013 - 08.2017
- Provided high quality personalized experience while producing effective results in gross sales, credit card sales, and fund-raising partnerships
- Provided creative solutions to improve sales practices, and loyalty results
Education
Wichita State University
Wichita, KS2013
Bachelor of Arts - Music Performance
Luther College
Decorah, IA2011
IES Study Abroad Program
Vienna, Austria2010
Skills
- Interpersonal Communication
- Creative Problem Solving
- Multi-task Management
- Outstanding Client Service
- Schedule Creation
- Conflict Resolution Management
Timeline
Front Desk Leadership
Fox Den Salon
02.2022 - Current
Remote Stylist
Stitch Fix
03.2021 - 06.2022
Talent & Business Operations Manager
Sephora
04.2018 - 01.2021
Skincare Lead
Sephora
08.2017 - 04.2018
Sales Manager, Sales Associate
The Limited
10.2013 - 08.2017
Wichita State University
Bachelor of Arts - Music Performance
Luther College
IES Study Abroad Program
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