Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Susana Hernandez

Amarillo

Summary

Dynamic professional with extensive experience at D.A. Inc., excelling in inventory management and team collaboration. Proven ability to enhance shipping processes and train staff effectively. Recognized for building strong customer relationships and maintaining a safe work environment, ensuring operational excellence and efficiency in warehouse operations.

Overview

20
20
years of professional experience

Work History

Shipping and Receiving Assistant

D.A.INc
San Teresa
10.2022 - 08.2025
  • Operated forklifts and pallet jacks for safe transport of materials.
  • Collaborated with team members to streamline shipping and receiving processes.
  • Maintained accurate inventory records using warehouse management software.
  • Assisted in organizing storage areas for optimal space utilization.
  • Communicated with suppliers to resolve discrepancies in shipments promptly.
  • Trained new staff on safety protocols and operational procedures effectively.
  • Organized warehouse inventory and ensured proper storage of goods.
  • Created labels for packages and containers using label-making software programs.
  • Received incoming shipments, inspected contents, and verified invoices.
  • Prepared parcels for mailing using packaging quality standards.
  • Utilized barcode scanners to track movement of products within the warehouse.
  • Performed regular maintenance on warehouse equipment as required.
  • Prepared outgoing shipments according to customer requests and company policies.
  • Assisted with cycle counts to ensure accuracy of inventory records.
  • Provided support to other departments regarding product shipment needs.
  • Maintained a clean and safe work environment by adhering to safety regulations.
  • Checked items to be shipped against work orders to confirm correct quantities, destination and routing.

Team Lead Sales Associate

Academy Sports Outdoors
El Paso
08.2010 - 06.2021
  • Trained, coached and mentored new sales associates for maximum performance.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Monitored sales team performance and provided constructive feedback.
  • Kept detailed track of sales and customer information in company system.
  • Led sales team to exceed quarterly sales goals.
  • Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Managed efficient cash register operations.

Cashier

Big 8 Food Stores
El Paso
01.2007 - 05.2008
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.

Telemarketing Sales Representative

Red Cat USA
El Paso
01.2006 - 01.2007
  • Completed daily cold calling and outreach to build sales pipeline.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Answered calls, took messages and transferred calls to correct individuals.
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.

Education

GED - Business Administration

IBC
El Paso, TX
08.2007

Skills

  • Customer Needs Assessment
  • Food Safety Requirements
  • Building Customer Relationships and Loyalty
  • Adaptable and Flexible
  • Stock Maintenance
  • Inventory Control Processes
  • Teamwork and Collaboration
  • Staff Supervision
  • Shift Scheduling
  • Inventory and Stocking
  • Upselling and Promotions
  • Effective Customer Communication
  • Excellent Written and Verbal Communication
  • Forklift operation
  • Inventory management
  • Warehouse organization
  • Shipment verification
  • Label creation
  • Supply chain logistics
  • Customer communication
  • Employee training
  • Time management
  • Pallet jack use
  • Stock rotation
  • Package handling
  • Labeling and tagging
  • Warehouse safety
  • Warehousing operations
  • Warehouse software systems
  • Organization and prioritization
  • Teamwork and cooperation
  • Verbal and written communication

Languages

Spanish, Native or Bilingual

Timeline

Shipping and Receiving Assistant

D.A.INc
10.2022 - 08.2025

Team Lead Sales Associate

Academy Sports Outdoors
08.2010 - 06.2021

Cashier

Big 8 Food Stores
01.2007 - 05.2008

Telemarketing Sales Representative

Red Cat USA
01.2006 - 01.2007

GED - Business Administration

IBC

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