Susana Hernandez
rowleet,Texas
Summary
Dedicated hostel worker with strong skills in customer service and complaint resolution. Proven ability to enhance guest experiences and manage stress effectively in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Hostel Worker
Aramark
Rockwall, Texas
02.2025 - Current
- Provided excellent customer service to enhance guest satisfaction experiences.
- Resolved guest inquiries and complaints promptly and professionally.
- Responded to guest inquiries promptly, courteously, and professionally.
- Prepared entrees, side dishes, and desserts for guests during busy periods.
- Monitored and adjusted room rates based on occupancy levels and competition pricing.
Assistant Manager
McDonald's Restaurant
Garland, Texas
02.2009 - 09.2016
- Supervised daily operations to ensure smooth restaurant functionality.
- Coordinated team schedules to ensure optimal staffing during peak hours, enhancing service delivery.
- Trained staff on customer service standards and food safety protocols.
- Managed inventory levels and placed orders for food supplies.
- Resolved customer complaints promptly, contributing to high satisfaction levels and repeat business.
- Conducted performance evaluations and delivered constructive feedback to support team development.
- Implemented training programs for new employees on operational procedures.
- Monitored employee attendance records, timekeeping, and payroll information.
Education
GED -
Rowlett High School
Rowlett, TX01-2023
Skills
- Room rate management
- Inventory monitoring
- Meal service
- Customer service
- Customer relationship management
- Complaint resolution
- Problem solving
- Stress management
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Hostel Worker
Aramark
02.2025 - Current
Assistant Manager
McDonald's Restaurant
02.2009 - 09.2016
GED -
Rowlett High School