Susana Hinojosa
Compton,CA
Summary
Engaging Human Resources professional skilled in supporting employees and managers with diverse HR needs. Expert with workplace compliance, word processing, database and HRIS software. Focused on keeping systems updated and facilitating positive employee relations.
Overview
7
7
years of professional experience
Work History
Human Resources Assistant
ROADS Community Care Clinic
06.2023 - Current
- Manage the employee lifecycle by overseeing onboarding, recruitment, employee relations, medical enrollment, and various for over 150 employees within a non-profit clinical environment.
- Oversee sensitive employee matters by providing timely solutions and managing the organization's HR Support ticket system.
- Audit employee timekeeping systems and salary payroll processing by leveraging Bamboo HR and uAttend HRIS.
- Played a key role in conflict resolution efforts through detailed investigations, resulting in improved workplace harmony.
- Managed benefits administration, ensuring accurate enrollment and timely resolution of issues.
- Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
- Organized company-wide employee engagement events for team building purposes, boosting overall morale and wellness among employees.
- Provided assistance during annual performance review processes, collecting data to help inform evaluations and goal setting initiatives.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database (BambooHR).
Human Resources Intern
ImmunityBio
10.2022 - 05.2023
- Conduct audits of the organization's onboarding and documentation process to improve efficiency within the Talent Acquisition function.
- Provide valuable support to the Partner and Manager of Talent Acquisition in developing new operating procedures to ensure completion of sensitive personnel files and minimize liability risk.
- Leveraged HRIS such as Workday in order to exercise project management skills and promptly complete daily tasks.
- Managed confidential employee files, maintaining accurate records for compliance employee training, performance evaluations, salary adjustments, and promotions.
Human Resources Intern
First Republic Bank
05.2022 - 07.2022
- Provided support to the organization's Human Resources Business Partners, Campus Recruiting and Employee Relations teams.
- Constructed an organizational guide to educate company-wide managers on safety and efficiency during difficult employment processes in order to improve manager-employee relationships.
- Shadowed the Employee Relations team during confidential investigations by practicing sound judgment that aligns with the company's values.
- Assisted in the development of talent management strategies to identify high-potential employees and develop future leaders.
Advance Assurance Intern
PricewaterhouseCoopers
06.2020 - 08.2020
- Contributed in completing an external audit by ensuring quality assurance and compliance with policies and procedures necessary in assessing and verifying the client's financial data.
- Initiated and organized team connectivity events to improve engagement and morale within a team of 9 individuals.
- Improved client relations through effective communication and collaboration during the assurance process.
- Supported senior auditors with timely execution of tasks, ensuring a streamlined workflow for all team members.
Human Resources Intern
Financial Partners Credit Union
06.2017 - 08.2019
- Performed internal audits for the HR department: 401k, I-9 Documentation, Benefits, i.e.
- Collaborated with the Marketing, Facilities, and Purchasing teams to create effective presentations to promote financial literacy among young adults at community-based initiatives.
- Conducted interviews for company's prospective employees while consulting hiring managers during the process.
- Improved office efficiency by effectively managing internal communications and correspondence through cross-collaboration.
- Assisted human resources and recruiting teams by screening potential candidate resumes, scheduling phone screens, and on-site interviews.
Education
Master of Science - Human Resources Management
University of Southern California
Los Angeles, CA08.2023
Bachelor of Science - Accounting
University of Southern California
Los Angeles, CA05.2022
Skills
- Microsoft Office Suite [Word, Excel, Outlook, PowerPoint]
- Aura Platinum
- Canvas
- Google Suite [Docs, Sheets, PowerPoint]
- Employee Onboarding
- HR Policies
- Employee Relations
- HR Software Proficiency: uAttend, ADP, BambooHR, Workday
Timeline
Human Resources Assistant
ROADS Community Care Clinic
06.2023 - Current
Human Resources Intern
ImmunityBio
10.2022 - 05.2023
Human Resources Intern
First Republic Bank
05.2022 - 07.2022
Advance Assurance Intern
PricewaterhouseCoopers
06.2020 - 08.2020
Human Resources Intern
Financial Partners Credit Union
06.2017 - 08.2019
Master of Science - Human Resources Management
University of Southern California
Bachelor of Science - Accounting
University of Southern California
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