Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Susana Huerta

Las Vegas,NV

Summary

Dynamic professional with extensive experience at Olde Towne Jewelry & Loan, excelling in financial advising and customer service. Proven track record in enhancing client satisfaction through effective loan product education and relationship building. Bilingual in Spanish, I am a reliable team player committed to achieving results and maintaining regulatory compliance.

Overview

29
29
years of professional experience

Work History

Sales, Clerical, Loan Officer

Olde Towne Jewelry & Loan
07.2011 - 07.2025
  • Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
  • Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.
  • Conducted regular training sessions for new loan officers, enhancing team competence and service quality.
  • Monitored loan repayments and followed up on delinquent accounts, minimizing non-performing assets.
  • Processed loan applications and monitored progress from start to finish.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Resolved customer complaints regarding loan products and services, restoring trust and satisfaction.
  • Established plans and payoffs for customers' loans, prioritizing control of overall costs.

Call Center Representative

Anthony & Anthony
10.2006 - 03.2010
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Trained staff on operating procedures and company services.
  • Identified and resolved discrepancies and errors in customer accounts.

Cashier

Green Valley Grocery
05.2005 - 08.2005
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Used POS system to enter orders, process payments and issue receipts.

Cashier Assistant Manager

Fosters Freeze
06.1996 - 05.2004
  • Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
  • Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
  • Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
  • Built positive relationships with customers to increase repeat business.
  • Organized backroom storage areas for easier product retrieval during restocking activities, ultimately reducing downtime between tasks.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Mentored new cashiers, leading to higher retention rates and increased team performance.
  • Monitored areas for security issues and safety hazards.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

GED -

Ventura High School
Ventura, CA
07-1999

Skills

  • Client communication skills
  • Sales expertise
  • Customer service-focused
  • Loan servicing
  • Cash handling
  • Team player
  • Bilingual in Spanish
  • Friendly
  • Reliable
  • Customer service
  • Attention to detail
  • Data entry
  • Loan file maintenance
  • Invoice preparation

Languages

Spanish
Native or Bilingual

Timeline

Sales, Clerical, Loan Officer

Olde Towne Jewelry & Loan
07.2011 - 07.2025

Call Center Representative

Anthony & Anthony
10.2006 - 03.2010

Cashier

Green Valley Grocery
05.2005 - 08.2005

Cashier Assistant Manager

Fosters Freeze
06.1996 - 05.2004

GED -

Ventura High School

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