Summary
Overview
Work History
Education
Skills
recomendations
Work Availability
Timeline
Generic

Susana Kurewosky

Customer Service Representative /Sales Associate
Kemah 281-9600271,TX

Summary

Accomplished Sales Representative with solid sales history and in-depth retail experience. Diligent and professional with expertise in conducting market analysis and recognizing trends within territories.

email ( ironplus@embarqmail.com)

cell 281-9600271

832-6751172

Overview

34
34
years of professional experience

Work History

Customer Service Representative /Sales Associate

City Furniture
Boca Raton, FL
01.2018 - 03.2022
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.
  • Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
  • Prospected continuously for new potential customers and maintained robust conversion rate.
  • Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
  • Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
  • Conducted monthly inventories of raw materials and components on work floor.

General Manager

Iron Plus Wrought Iron
Humble, TX
01.1996 - 12.2018
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
  • Directed successful operational turnaround, eliminating over $[Amount] in debt within 30 years.

Ticketing Agent

KLM ROYAL DUTCH AIRLINES
Houston, TX
04.1990 - 12.1996
  • Processed order transactions and provided customers with detailed itineraries, tickets and receipts.
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
  • Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
  • Sold international tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes.
  • Input customer reservations, payment sources and contact details into Sabre system.
  • Sold, printed and issued tickets to guests.
  • Directed passengers to correct airport terminal locations.
  • Reviewed tickets, identification and passports to verify traveler identity.
  • Provided schedule, routing and fare information to assist customers with ticket purchases.
  • Directed passengers to correct loading gates or areas for departures and connections.
  • Investigated complaints to define and correct weak areas.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Directed passengers to correct airport terminal locations

Education

International Business Economics -

UNAM
Mexico, ME
05.1975

Skills

  • Evidence Requests
  • Inbound Customer Calls
  • Store Displays
  • ATM Balancing
  • Project Estimation
  • Establishing Contacts
  • Reservation Coordination
  • Accounts Payable and Accounts Receivable
  • Advertising Initiatives
  • Business Growth and Retention
  • Bilingual Spanish/English

recomendations

Managers recommendations : City Furniture Christopher Shoenfield 954-401-0910

Iron plus Yael Kleinman 956-857-1569

KLM Tony Benavides 832-5106155

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative /Sales Associate

City Furniture
01.2018 - 03.2022

General Manager

Iron Plus Wrought Iron
01.1996 - 12.2018

Ticketing Agent

KLM ROYAL DUTCH AIRLINES
04.1990 - 12.1996

International Business Economics -

UNAM

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Susana KurewoskyCustomer Service Representative /Sales Associate