Susana Londono Botero
Miami,FL
Summary
Warm and enthusiastic wellness hospitality professional with experience in luxury spa environments, including previous work at a five-star spa/hotel Fairmont in Austin, Texas. I bring a calm yet uplifting energy, strong emotional intelligence, and a genuine passion for helping guests feel relaxed, cared for, and refreshed. My year supporting children with serious illnesses at a medical camp strengthened my compassion, adaptability, and attentiveness, qualities I love bringing into wellness spaces. I’m excited to contribute positive energy, exceptional service, and a holistic mindset to a luxury spa setting that enhances relaxation and overall guest satisfaction.
Overview
8
8
years of professional experience
Work History
Camp Counselor
Camp Boggy Creek
05.2025 - Current
- Camp Boggy Creek is a medical-based residential camp for children with serious illnesses
- As a camp counselor, I helped plan events, monitor campers and respond to incidents, such as behavioral problems or accidents, log events and maintain records relating to activities, and discuss camper participation and concerns with parents and other camp staff members
- Worked with children of varying ages, interest, skill and developmental levels.
- Led groups of children safely through variety of camp activities.
- Developed and maintained program documentation, ensuring accuracy and accessibility for team members.
- Facilitated training sessions for new staff, enhancing onboarding experience and knowledge transfer within the team.
- Assisted with planning and coordinating day-to-day and special program activities.
- Developed and implemented creative programming to enhance camper experiences.
- Collaborated with medical staff to address campers' health and wellness needs.
Spa Attendant
Fairmont Hotel Spa
02.2023 - 03.2025
- Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
- Trained new employees in best practices for customer service, cleanliness, and product knowledge within the spa environment.
- Developed positive working relationships with team members through effective communication and collaboration strategies.
- Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
- Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
- Supported front desk operations including booking appointments, greeting guests upon arrival, processing payments accurately while maintaining confidentiality of client information.
- Assisted guests with inquiries, ensuring exceptional customer service throughout their visit.
- Coordinated scheduling of treatments and services, optimizing client flow and service efficiency.
Barista
Puroast
11.2021 - 01.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
Front Desk Receptionist
Anatomy
09.2020 - 10.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- organized equipment throughout the day and kept track of all the people signing up for classes
- Managed front desk operations, ensuring seamless guest experiences and efficient check-in/check-out processes.
- Coordinated appointments and services, optimizing scheduling for staff and clients.
Cashier/Restocking
The Golden Triangle
11.2017 - 08.2018
- I help customers find what they are searching for, restock merchandise, keep the store organized, clean, and create a comfortable environment for shoppers and manage the cashier.
- Used POS system to process sales, returns, online orders and gift card activations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Barista
Panther Coffee
05.2018 - 03.2019
- Responsible for handling and preparing customer orders, served and set up baked goods, ground and blended coffee, brewed coffee, and tea, maintained inventory and stock supplies
- Cleaned counters, machines, utensils and seating areas daily.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Education
Associate of Arts -
De Anza College
San Jose, CADiploma - Meditation
Alison
Online03-2026
High School Diploma -
Coral Gables Senior High School
Miami, FL2018
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Bridgeprep Academy of Arts & Mind High School
Miami, FL2017
Skills
- Good Communication
- Goal-oriented
- Organized
- Team player
- Customer Service-Centric
- Reliability
- Resourceful
- Autodesk sketchbook
- Superior Honor Roll - Junior & Senior year
- Originality and Creativity
Timeline
Camp Counselor
Camp Boggy Creek
05.2025 - Current
Spa Attendant
Fairmont Hotel Spa
02.2023 - 03.2025
Barista
Puroast
11.2021 - 01.2023
Front Desk Receptionist
Anatomy
09.2020 - 10.2021
Barista
Panther Coffee
05.2018 - 03.2019
Cashier/Restocking
The Golden Triangle
11.2017 - 08.2018
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Bridgeprep Academy of Arts & Mind High School
Associate of Arts -
De Anza College
Diploma - Meditation
Alison
High School Diploma -
Coral Gables Senior High School