Susana Lopez

• Directly assist both the Vice President and Director of Events in promoting, selling, and coordinating all venue rentals at the Witte Museum.
• Answer phone calls and relay booking information to clients and conduct initial and follow-up site tours.
• Management of event client files including, but not limited to, contracts, invoices, deposits and all relevant event paperwork.
• Oversee all event details and be on site for client tours and event planning appointments with their caterers and other vendors.
• On site and present during the entirety of the event load in and event load out to assist clients with event logistics and vendors in the venue space.
• Provides logistical support for internal museum events such as member parties, donor receptions and annual museum fundraisers.
• Proficient in event diagramming software with the ability to create detailed event schematics and floor-plan diagrams.

• Able to communicate effectively and very strongly with a wide range of people at all times in any given circumstance.

• Seek guidance from project managers and team members to execute run of shows.
• Followed directives of event staff management for each event.
• Followed all operating procedures and policies at all times.
• Stage managed a broad variety of events and different kinds of talent.
• Consistently worked to resolve any arising issues and identifying appropriate escalations and resolutions.

• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
• Created weekly floor movements, styling and visual merchandising to keep the store in trend and parallel to the demands of client requests.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.