Susana Lopez
Glendora ,CA
Summary
Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
1
1
Language
Work History
Substitute Teacher
Covina-Valley Unifed School District
10.2023 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Demonstrated strong flexibility by stepping into classrooms on short notice and maintaining a calm, positive attitude in fast‑changing situations.
Operation Manager
Fitness International LLC
04.2017 - 06.2022
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Developed comprehensive training programs for staff, enhancing team performance and skill sets.
- Implemented risk assessment procedures to minimize potential disruptions across all areas of operation.
- Answered and screened calls in a courteous manner.
Reciptionest
Baxco Pharmaceutical
04.2016 - 04.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Retail Sales Associate
Abercrombie and Fitch
10.2010 - 03.2015
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Completed all cleaning, stocking and organizing tasks in the assigned sales area.
Education
Bachelor of Arts - Liberal Studies
California State Polytechnic University, Pomona
Pomona, CA 05.2001 -
Certification
CPR
Timeline
Substitute Teacher
Covina-Valley Unifed School District
10.2023 - Current
Operation Manager
Fitness International LLC
04.2017 - 06.2022
Reciptionest
Baxco Pharmaceutical
04.2016 - 04.2017
Retail Sales Associate
Abercrombie and Fitch
10.2010 - 03.2015
Bachelor of Arts - Liberal Studies
California State Polytechnic University, Pomona
05.2001 -