Susana Lopez Morales

• Prepared monthly reports on sales figures, expenses, profits.
• Ensured compliance with safety regulations and company policies.
• Implemented efficient systems for tracking stock movement.

• control the day to day operations and expectations.

• Couching the retail associates and Schedule

• work on resolving technical issues and escalation with customer service or customer loyalty

• Monitored inventory levels and placed orders to restock shelves.
• Resolved customer complaints in a timely manner.
• Updated POS system with new products and promotional offers.
• Recruited, trained and supervised new employees.
• Conducted daily store operations, including opening and closing procedures and cash handling.
• Managed daily banking activities such as deposits and withdrawals.
• Performed regular price checks to ensure competitive pricing.
• Identified opportunities for cost savings through waste reduction initiatives.
• Assessed operational efficiency of the store's departments.
• Developed strategies to maximize sales and profitability.
• Created weekly work schedules for store personnel.
• Organized promotional events to increase product awareness.
• Developed relationships with suppliers to negotiate better prices.
• Maintained accurate records of employee performance reviews.
• Established customer service standards and monitored staff compliance.
• Monitored employee performance and identified performance gaps for corrective action.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
• Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
• Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
• Reviewed customer feedback to make operational improvements and promote satisfaction.
• Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
• Preserved product quality by maintaining stockrooms and disposing of damaged items.
• Evaluated store performance and incorporated feedback to implement improvement plans.
• Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
• Ensured compliance with industry regulations and company policies.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
• Ensured compliance with all applicable laws, regulations, industry standards.
• Resolved conflicts between employees by providing guidance on company policies and procedures.
• Enforced customer service standards and resolved customer problems to uphold quality service.