Susana Lugo
Oakland,CA
Summary
Looking for a position in a developed organization where my skills and abilities will add value and I will get a proper platform to explore my career in this field.
Overview
10
10
years of professional experience
Work History
Human Resources Recruiter
Berkeley Bowl
Berkeley, CA
11.2021 - 08.2022
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Conducted recruiting events to grow passive talent pipeline to prepare for future hiring needs.
- Collaborated with HR director to develop and integrate workforce planning, analysis and solutions.
- Leveraged creative sourcing techniques to find passive candidates and screened resumes and interviewed qualified individuals.
- Oversaw and managed on-boarding processes and programs to successfully integrate new, transferred and promoted employees.
- Worked on special HR projects to promote and enhance services offered.
- Conducted candidate interviews and performed background checks and verification.
Branch Recruiter
Snelling Staffing Services
Hayward, CA
04.2019 - 04.2020
- Serves as day to day contact for client/employee issues
- Support full cycle recruitment
- Review and screen resumes that come in different databases and identify qualified candidates that meet requirements
- Coordinate interview schedules between candidates and clients
- Proactively develop a pool of qualified candidates
- Reviews and manages order submissions and order management
- Participates in daily and weekly client meetings, analyzes client needs, and takes orders
- Monitors employee turnover and absenteeism, taking action as appropriate
- Provides additional administrative support, as necessary, to ensure internal and external client satisfaction
- Prepare and maintain employee files, ensuring accuracy, compliance and confidentiality. Conduct regular audits of employee files
- Process E-Verify
- People Soft and People Net Access
Customer Service
Dawn Foods Bakery Distribution
Union City, CA
01.2018 - 11.2018
- Accounts management Created backorder reports through SAP and corrected any issues to make sure orders were successfully placed and shipped.
- Inventory transfer Communicated and worked side by side with transportation department.
- Mail/Cash/Manifest Deposits.
- Checked in drivers Emailed daily reports Answered telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Created, maintained, and entered information into databases.
- Used computers for various applications, such as database management or word processing.
Human Resources Assistant
IKEA Emeryville Home Furnishings
Emeryville, CA
01.2017 - 06.2017
- Managed and consolidated 300+ Employee's personal, medical and disciplinary files.
- Professional Summary Skills Experience Used computers for various applications, such as database management or word processing.
- Created, maintained, and entered information into databases.
- Set up and managed paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as a endance records, correspondence, or other material.
- Operated office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
- Operated electronic mail systems and coordinated the flow of information, internally or with other organizations.
Order Processing Manager
Oa Logistics, Inc
Livermore, CA
04.2009 - 03.2015
- Managed the order fulfillment process including order entry, administration, and shipping.
- Responsible for overseeing the order tracking process by ensuring that all orders were processed in accordance with the organization's customer service standards.
- Ensured adequate inventory levels were maintained to maximize customer satisfaction and minimize cost.
- Maintained metrics, reports, process documentation, customer service logs, training and safety record Utilized various computers for different applications, such as database management or word processing.
- Operated office equipment, such as fax machines, copiers, phone systems and arranged for repairs when equipment malfunctioned.
- Completed forms in accordance with company policies and procedures.
- Maintained scheduling.
Dispatcher
San Leandro, CA
01.2008 - 03.2009
- Scheduled and dispatched workers to appropriate locations.
- Conducted follow up calls to ensure that customer service level was up to standards.
- Handled multi phone lines and use of various office equipment.
- Arrange for necessary repairs to restore service and schedules.
Education
Bachelor of Science - Business management
University of Phoenix
Associate of Arts - Criminal justice
University of Phoenix
2016
High School Diploma -
Mt. Eden High School
2004
Skills
- Bilingual in Spanish - ability to speak, write and read Spanish and English
- 50 WPM typing speed
- Proficient in Microsoft Office, with a focus on Excel
- Customer Service
- Excellent Administration skills
- Ability to handle multiple projects simultaneously
- Setting up new and effective systems and processes
- Database management
- Applicant sourcing
- Background checks
- Candidate pipeline development
- Candidate pre-screening
- Bullhorn tracking software
- SAP Software
- PeopleSoft and PeopleNet
- ADP
- Employment verification
- Resume scanning
- Scheduling
- Inventory
- Order entry
- Shipping
- Transportation
Timeline
Human Resources Recruiter
Berkeley Bowl
11.2021 - 08.2022
Branch Recruiter
Snelling Staffing Services
04.2019 - 04.2020
Customer Service
Dawn Foods Bakery Distribution
01.2018 - 11.2018
Human Resources Assistant
IKEA Emeryville Home Furnishings
01.2017 - 06.2017
Order Processing Manager
Oa Logistics, Inc
04.2009 - 03.2015
Dispatcher
01.2008 - 03.2009
Bachelor of Science - Business management
University of Phoenix
Associate of Arts - Criminal justice
University of Phoenix
High School Diploma -
Mt. Eden High School
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