Susana Luna
Vernon Hills,IL
Summary
Highly organized with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems, excellent experience in industry. Maintained professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
I stand out in my position of work because patients just need someone to hear them and understand their needs, i always keep a positive attitude and i am very well rounded with everyone.
Overview
11
11
years of professional experience
Work History
Scheduling Representative
Advanced Wound Care
08.2023 - Current
- Advanced wound care specializes in wound care and podiatry, the money maker is a mist therapy that our company provides for wound patients, my job as a scheduler is to make sure these patients are being seen at least 3 times a week per insurance purposes and in results our company making a great outcome because of this service.
- Creating daily routes for home visiting doctors,
- meeting the daily goals of scheduling 10-12 patients per day
- Taking Inbound calls and outbound calls
- Communicating with the patients and having patience to understand these patients needs, etc
- Updating and adding new patient’s profiles, demographics as well as for established patients,
- Reviewing insurances
- Having contact over the phone with the doctors that I am personally assigned to, responsible for all the doctors wants and needs towards patients
- Following up with patients, making sure the patients are being seeing and scheduled on time
Front Desk Receptionist
212 Dental Care
02.2018 - 11.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Front Desk Receptionist
Access Family Health Center
05.2017 - 12.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Cashier
CVS Pharmacy
03.2014 - 04.2017
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Performed cash, card and check transactions to complete customer purchases.
Education
Amundsen High School
Chicago IllinoisSkills
- Positive Attitude and Energetic
- Data Entry and Database Software
- Greet Guests
- Front Desk Operations
- Customer Service
- Greeting and Seating Clients
- Call Answering and Routing
- Customer Complaint Resolution
- Front Desk Reservations
- Availability Record Keeping
- Fee Collection
- Preparing Memos
- Information Updates
- Time Management Skills
- Scheduling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Scheduling Representative
Advanced Wound Care
08.2023 - Current
Front Desk Receptionist
212 Dental Care
02.2018 - 11.2018
Front Desk Receptionist
Access Family Health Center
05.2017 - 12.2017
Cashier
CVS Pharmacy
03.2014 - 04.2017
Amundsen High School
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