Susana Madrigal

• Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
• Followed up on delinquent tenants and coordinated collection procedures.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Verified income, assets and expenses and completed file tracking sheet for each applicant.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Coordinated with janitorial and engineering staff on maintenance and upkeep.
• Maintained sufficient number of units market-ready for lease.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services and company information.
• Recommended products to customers, thoroughly explaining details.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
• Provided information regarding charge accounts and loyalty programs.
• Responded proactively and positively to rapid change.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Answered average 80 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.

Customer Service Supervisor - Money Center

• Western Union, Money Gram, Bill Pay, Cashed Employment checks.
• Promptly processed or cancelled any returns, online store orders.
• Helped in store warehouse receiving and putting away. I was in charge of creating all store cashiers work scheduled and break, lunch schedules.
• Assisted with payroll.

• Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
• Directed dispatching, routing and tracking of over 50 fleet vehicles.
• Maintained updated and detailed records of calls in physical and electronic database.
• Completed daily logs for management review.
• Hired independent drivers
• Negotiated route rates
• Approved driver and carrier invoices
• Order entry, billing, emailing, tracking drivers
• Set appointments to warehouse operations

• Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
• Managed labor assignments and equipment allocations and met transportation, operations and production goals.
• Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations.
• Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
• Carried out day-day-day duties accurately and efficiently.
• Maintained energy and enthusiasm in fast-paced environment.
• Order entry
• Shipping & Receiving window assisting drivers
• Billing, creating orders, return to vendors