Susana Montero Rodriguez
NORTH MIAMI,FL
Summary
Highly-motivated employee seeking new challenges, with a strong work ethic, adaptability, exceptional interpersonal skills, and the ability to work effectively unsupervised while quickly mastering new skills, seeking a position where I can make a positive impact.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Manager
One Source Remodeling
Miami , FL
08.2022 - 01.2024
- Answered phone calls, responded to emails, routed mail, and coordinated courier services.
- Processed payroll accurately, ensuring all employees were paid on time.
- Managed front desk operations, including greeting visitors, answering questions, or directing them to appropriate personnel.
- Tracked invoices and payments to ensure the accuracy of accounts receivable and payable information.
- Estimate Creation.
- Project and Employee Scheduling.
Dispatcher
Vida Luxury Towing
Miami , Florida
04.2021 - 08.2022
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Supervised driver dispatching, route planning and vehicle tracking for over 10 drivers.
Bartender
Catch Of The Day
Miami, Florida
07.2017 - 07.2020
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Resolved customer complaints in a professional manner.
Education
Associate of Arts - Psychology
Miami Dade College
Miami, FLSkills
- Bookkeeping
- Office Management
- Data Entry
- Customer Service
- Administrative Support
- Compliance Monitoring
- Customer Relations
- Payroll Processing
Certification
- Certified in Adult, Child, and Baby First Aid/CPR/AED
- Registered Behavior Technician (RBT)
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Office Manager
One Source Remodeling
08.2022 - 01.2024
Dispatcher
Vida Luxury Towing
04.2021 - 08.2022
Bartender
Catch Of The Day
07.2017 - 07.2020
Associate of Arts - Psychology
Miami Dade College
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