Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Susana Montesdeoca

Linden

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

9
9
years of professional experience

Work History

Associate Partner, Human Resources

Amazon
10.2023 - Current
  • Help Associates with their punches.
  • Assist Associates with PTO/UPT/ Vacation time.
  • Fulfill swag orders.
  • Gamba walking.
  • Support and assist leaders.
  • Do the drug test to associates.
  • Help associates with any concern.
  • Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
  • Updated and maintained employee attendance records.
  • Managed benefits administration, ensuring accurate enrollment and timely resolution of issues.
  • Distributed employee engagement surveys to identify areas of improvement.

AMAZON COSTUMER RETURNS

AMAZON
05.2022 - 10.2023
  • Inspected returned products for damages.
  • Entered return codes and information into computer system.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Used distributor and manufacturer websites to process orders and request returns.

Amazon Fresh Associate

Amazon
05.2021 - 05.2022
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean and organized workspaces to uphold safety standards.
  • Organized both outgoing and incoming shipments based on product descriptions and shipment dates.
  • Separated damaged items from functional ones before placing on shelves.
  • Picked and packed order items.
  • Stocked shelves, racks, and cases with new or transferred merchandise.
  • Received new stock and input values into computer system.
  • Placed, tagged and secured merchandise in diverse designated areas.
  • Restocked products and rotated items according to standard procedures.
  • Monitored inventory accuracy and movement using manual or computerized inventory systems.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
  • Reported problems and concerns to management.
  • Performed visual assessment of products to evaluate conformance with quality standards.

CATERING

A1 Staffing And Recruiting Agency
06.2021 - 04.2023
  • Provided friendly, courteous service to create memorable moments for guests.
  • Delivered catered food and supplies to facility for on-time set-up.
  • Maintained flexible work schedule to meet event needs.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Arranged linens and table settings according to seating plan and event theme.
  • Served appetizers, delivered entrees and refilled beverages for banquet guests.

Human Resources Business Partner

JAI MATAJI INC.
07.2019 - 05.2021
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Operated and maintained applicant tracking and candidate management systems.
  • Verified applicant references and employment details.
  • Developed recruiting strategies to identify qualified candidates and build network.
  • Facilitated new employee orientations to foster positive team attitude.
  • Administered benefits programs, analyzed compensation and other competitive data and prepared budgets.
  • Met performance expectations in areas of productivity, quality, response rates and schedule.
  • Obtained informed consent to conduct personal interviews.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Completed human resource operational requirements by scheduling and assigning employees.

EXITO FRESH MARKET

JAI MATAJI INC
11.2018 - 04.2021
  • Performed cash, card and check transactions to complete customer purchases.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Explained game instructions and rules to customers.
  • Took customer bets, paid out winnings and collected losing bets.

Assistant Principal's Secretary & Receptionist

Nuevo Mundo S.A
02.2015 - 08.2018
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed filing system, entered data and completed other clerical tasks.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Maintained daily reports and advised executive leaders in decision-making processes.
  • Managed 2 calendars to strategically coordinate meetings, appointments and events.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Resolved customer problems and complaints.
  • Scheduled and confirmed appointments and meetings for senior management team.

Education

Associate of Science - Paralegal Studies

Union County College
Cranford, NJ
01.2025

No Degree - ESL

Union County College
Cranford, NJ
08.2022

High School Diploma -

JOSE DOMINGO DE SANTISTEVAN
ECUADOR
03.2014

Skills

  • Self-Motivated
  • Multitasking Abilities
  • Excellent Communication
  • Active Listening
  • Attention to Detail
  • Excellent Customer Service
  • Email Communication
  • Computer Proficiency

Timeline

Associate Partner, Human Resources

Amazon
10.2023 - Current

AMAZON COSTUMER RETURNS

AMAZON
05.2022 - 10.2023

CATERING

A1 Staffing And Recruiting Agency
06.2021 - 04.2023

Amazon Fresh Associate

Amazon
05.2021 - 05.2022

Human Resources Business Partner

JAI MATAJI INC.
07.2019 - 05.2021

EXITO FRESH MARKET

JAI MATAJI INC
11.2018 - 04.2021

Assistant Principal's Secretary & Receptionist

Nuevo Mundo S.A
02.2015 - 08.2018

Associate of Science - Paralegal Studies

Union County College

No Degree - ESL

Union County College

High School Diploma -

JOSE DOMINGO DE SANTISTEVAN

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