Susana Montoya
Compton,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Sales Associate
Sees's Candies
10.2023 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Constantly trying to Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Retail Sales Associate Cashier
Zara Inc.
11.2022 - 08.2023
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Assisted with inventory management tasks, ensuring accurate stock levels and timely product replenishment.
Temporary Key Holder
Ecco
10.2021 - 08.2022
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
- Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
Cashier Team Lead
Walmart
10.2019 - 09.2021
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
- Restocked and organized merchandise in front lanes.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Trained team members on cash register operation and cash handling.
Education
No Degree - Justice Administration
El Camino College
Torrance, CA06.2025
High School Diploma -
Assurance Learning Academy
Long Beach, CA06.2019
Skills
- Product Sales
- Order Processing
- Customer Needs Assessment
- Payment Processing
- Upselling
- Inventory Control
- POS System Operation
- Cash Handling Accuracy
- Stocking and Receiving
- Meeting deadlines
- Inventory Tracking
- Problem-Solving
- Relationship Building
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Sees's Candies
10.2023 - Current
Retail Sales Associate Cashier
Zara Inc.
11.2022 - 08.2023
Temporary Key Holder
Ecco
10.2021 - 08.2022
Cashier Team Lead
Walmart
10.2019 - 09.2021
No Degree - Justice Administration
El Camino College
High School Diploma -
Assurance Learning Academy
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