Susana Morado
South Houston
Summary
Dynamic professional with experience at Target, excelling in customer service and conflict resolution. Proven ability to enhance client satisfaction through effective communication and technical coaching. Skilled in POS systems and lesson planning, fostering a supportive environment while mentoring team members. Committed to safety compliance and promoting sportsmanship in all interactions.
Overview
7
7
years of professional experience
Work History
Personal Trainer
Morado FItness
Pasadena
05.2021 - Current
- Designed personalized fitness programs for diverse client needs.
- Conducted one-on-one training sessions to improve client performance.
- Monitored clients' progress and adjusted plans as needed.
- Maintained cleanliness and organization of training equipment and space.
- Provided motivation and support to foster client engagement and retention.
- Attended workshops to stay updated on fitness trends and techniques.
- Scheduled appointments with clients and communicated effectively with them via phone or email.
- Conducted assessments to evaluate clients' current physical condition, strength, flexibility, and body composition.
- Built and established relationships with members and guests to help in pursuit of fitness goals.
- Demonstrated safe and proper exercise techniques to clients.
Brazilian Jiujitsu Instructor
United jiujitsu Team
Pasadena
08.2019 - Current
- Taught a wide range of BJJ specific skills in a clear, safe manner
- Acted as a positive role model for team and students.
- Maintained thorough knowledge of all rules, procedures, coaching techniques and current trends in the art.
- Help students build confidence in themselves and meet their personal goals.
- Conduct and run a women's self defense class.
- Developed lesson plans tailored to various skill levels and goals.
- Instructed students in Brazilian Jiu Jitsu techniques and strategies.
- Provided feedback to students on technique improvement and performance.
- Ensured a safe training environment through proper equipment management.
- Maintained strong communication with students to foster a supportive community.
- Assisted with the organization and implementation of special events such as seminars and workshops.
- Instructed classes on Brazilian Jiu Jitsu techniques and strategies, including warm-ups, drills, and sparring.
- Encouraged positive behavior and sportsmanship among students while teaching them respect for their opponents both on and off the mat.
- Researched new techniques or strategies related to Brazilian Jiu Jitsu in order to stay up-to-date with industry trends.
- Coached teams at local competitions, providing feedback on performance throughout matches.
- Demonstrated various self-defense techniques that can be used in dangerous situations outside of the gym.
Cashier
Target
Pasadena
01.2023 - 03.2024
- Provides a positive customer service experience with fair, friendly, and courteous service.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained clean and organized checkout area for optimal customer experience.
- Assisted customers with product inquiries and provided excellent service.
- Handled cash, credit, and gift card transactions accurately and securely.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Greeted visitors and provided them with assistance.
- Updated and recorded customer or client information to maintain accounts.
- Resolves customer issues and answers questions
- Maintains a safe and clean working environment by complying with procedures, rules, and regulations
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
Receptionist/legal assistant
Loncar Lyon Jenkins
Houston
- Greeted clients and guests
- Answered all incoming calls and directed them accordingly
- Made and set appointments for the leading attorney
- Sorted all incoming and out going mail
- Processed all checks from insurance claims.
- Resolved client issues and concerns
Education
Certificate - personal training
San Jacinto College
Pasadena, Texas05.2023
Skills
- Cashier
- Brazilian Jiu Jitsu instruction
- Lesson planning
- Conflict resolution
- Self-defense techniques
- Team collaboration
- Safety compliance
- Technical coaching
- Sportsmanship promotion
- Customer assistance
- POS systems
- Product recommendations
- Staff mentoring
- Training and mentoring
- Returns and exchanges
- Microsoft Office
- English
- Customer Service
- Spanish
Languages
- Spanish - Highly proficient
- English - Native speaker, Spanish - Highly proficient
Languages
English
First Language
Spanish
Intermediate
B1
Timeline
Cashier
Target
01.2023 - 03.2024
Personal Trainer
Morado FItness
05.2021 - Current
Brazilian Jiujitsu Instructor
United jiujitsu Team
08.2019 - Current
Receptionist/legal assistant
Loncar Lyon Jenkins
Certificate - personal training
San Jacinto College