SUSANA MORALES
Los Angeles,California
Summary
Passionate and performance-driven job seeker with strong organizational skills prepared to secure entry-level LVN position. I have 10 plus years diverse background in varying clinical settings and roles within the medical field. Currently seeking where application and utilization of knowledge and skills may be applied to help achieve company goals.
Overview
16
16
years of professional experience
Work History
Respite Care Provider
Aveanna Heathcare
01.2012 - Current
- Provided safe environments for patients, addressing potential hazards and maintaining cleanliness in living spaces.
- Assisted patients with personal hygiene tasks, promoting dignity and wellbeing.
- Enhanced patient comfort with compassionate and attentive support during daily activities.
- Assisted patients with mobility and transfers, ensuring safety and comfort during all movements.
- Assisted with daily living activities, running errands, and household chores.
- Coordinated recreational activities for patients, promoting socialization and cognitive engagement throughout the respite period.
Health Coach
AxisPoint Health
06.2017 - 02.2023
- Conducted telephonic follow up to develop wellness coaching relationship with member/patients, caregivers, and families through the process of actively working towards better health by providing health education, multiple resources around chronic conditions such as Asthma, Diabetes, HF, HTN
- Assessed and developed an individualized care plan which included member/patient priority health goals to help reduce high risk behaviors and hospital re-admissions
- Collaborated with RN's, LVN's, Pharmacist, Social Worker to help close out any member/patient care plan gaps and participated in internal reviews to help meet patient barriers
- Assist members/patients with accessing community resources and follow up to address any social barriers which impact their health which included applying for Medi-Cal and or IHSS services
- Coordinated member/patient referrals, medications, and durable medical equipment by communicating with provider offices and or assigned health plans to help support member/patient optimal care
- Responsible for delivering high level of member/patient care and increasing member retention and satisfaction simultaneously to two different health plans
- Provided education and assisted mailing or texting educational materials to member/patients to encourage new healthy habits to help motivate a better quality of life.
Preceptor
AxisPoint Health
03.2008 - 06.2017
- Collaborated with Lead Preceptor onboarding training and acted as interim lead preceptor as needed to meet business needs
- Ensure quality delivery in onboarding and system training new or tenure staff
- Provided training to groups of 1:1 up to 20 staff members at a time and met training deadlines to help meet business needs
- Monitored new and tenure staff call process, documentation and provided feedback related to improving quality and job expectations
- Finalized employee evaluation and reported to leadership team
- Worked closely with leadership on the development and implementation of onboarding process and workflows
- Provided additional training support for new hires and or tenure staff as needed daily.
Health Resource Coordinator
AxisPoint Health
03.2008 - 06.2017
- Handled inbound calls (100 per day) and placed outbound calls (40 per day) to eligible members to assess, survey and enroll to care management programs by delivering health plan benefit information
- Completed satisfaction surveys and or special projects as assigned in a timely manner to help meet business needs
- Communicated with health plans point staff members on a weekly basis to obtain updated member/patient demographic information and or used EPIC, Essette and health plan application as needed
- Processed real time referrals in a 24-hour turnaround time
- Responsible for meeting call expectations of 90% pass rate or above
- Responsible for delivering high level of member/patient care and increasing member retention and satisfaction simultaneously to two different health plans.
Education
Licensed Vocational Nurse
Downey Adult School
Downey, California05.2024
CPR/AED -
American Heart Association
Montebello, California04.2023
Health Coach Certification -
Dr Sears Wellness Institute and Wellcoaches
Los Angeles, California05.2022
Associate in Social Science -
Glendale Community College
Glendale, California06.2012
Skills
- Professionalism
- Communication Skills
- Patient Monitoring
- Compassionate Caregiving
- Disability Awareness
- Teamwork and Cooperation
- Meal Planning and Preparation
- Staff Development
- Time Management
- Problem-solving abilities
- Active Listening
- Motivational Interviewing
- Goal Setting Abilities
- Health Education
- HIPAA Compliance
Hard Skills
Microsoft Office 365: Word, Excel, Powerpoint, OneDrive
Languages
Spanish
Native or Bilingual
Timeline
Health Coach
AxisPoint Health
06.2017 - 02.2023
Respite Care Provider
Aveanna Heathcare
01.2012 - Current
Preceptor
AxisPoint Health
03.2008 - 06.2017
Health Resource Coordinator
AxisPoint Health
03.2008 - 06.2017
Licensed Vocational Nurse
Downey Adult School
CPR/AED -
American Heart Association
Health Coach Certification -
Dr Sears Wellness Institute and Wellcoaches
Associate in Social Science -
Glendale Community College
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