Summary
Overview
Work History
Education
Skills
Timeline
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Susana Morales Carrillo

Nampa,ID

Summary

Compassionate Patient Navigator with 4 years of case management experience working with a diverse patient population. Committed to long-term patient support and comprehensive education. Successful at patient advocacy and breaking through barriers with clients.

Overview

7
7
years of professional experience

Work History

Bilingual Patient Navigator II

Terry Reilly Health Services
02.2023 - Current
  • Case management for complex patients with barriers to care
  • Connecting patients to services and local agencies/resources
  • Assisting patients applying for insurance such as Medicaid/Medicare
  • Help patients navigate Medicare
  • Participated in regular team meetings and quality improvement projects to improve patient care
  • Increased number of uninsured patients at clinic
  • Helping patients become self sufficient by educating and encouraging
  • Closely work with medical staff to provide support for patients while at vulnerable times in their lives
  • Assisting patients with completing necessary applications (health insurance, financial assistance) and facilitation of gathering supporting documentation.

Medical Assistant

Dermatology and Laser Center of Canyon County
07.2022 - 02.2023
  • Obtained client medical history, medication information, symptoms, and allergies and documented into EMR
  • Sterilize instruments, sanitized, restocked, and organized exam rooms and medical equipment.
  • Instrument setup for use in clean and sterile field environments
  • Buffer and draw up local anesthetic
  • Administer Intramuscular injections
  • Assist provider during procedures and surgery as well as scribe
  • Communicate with patients regarding pathology results
  • Communicate and coordinate patient care with local medical clinics and pharmacies
  • Fax referrals, Medical Records release
  • Work as part of a MA team.

Medical Assistant

Dermatology Clinic of Idaho
11.2021 - 07.2022
  • Interviewed patients to obtain medical information
  • Record patients' medical history, medications, allergies
  • Ensured proper consent forms were obtained prior to preparing a patient for treatment
  • Provided patient education in regards to treatment procedures, medications, wound care instructions and physicians' instructions to patients
  • Assisted providers during examination and treatment of patients
  • Assist physician with surgical procedure while maintaining sterile field
  • Under Provider direction, authorize drug refills and provide prescription information to pharmacies
  • Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
  • Inspects sterile items prior to opening and lay supplies out on sterile field in an organized manner
  • Correctly disposes of infection waste and biohazard materials
  • Provided wound care and at home wound care instructions to patients

Medical Scribe Emergency Department

Vituity
10.2020 - 11.2021
  • Documented complete information about examinations, treatment plans, lab results, and other details directly into charts for over 20 patients in a single shift
  • Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
  • Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
  • Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes.
  • Accompanied physicians through out the day in fast-paced, stressful environments.
  • Reviewed patient records to verify information accuracy.
  • Processed paperwork such as discharges to coordinate patient movements.

Bilingual Outreach Coordinator

Southwest District Health
02.2021 - 07.2021
  • Public Health liaison for Hispanic/Latino community during COVID-19 pandemic
  • Increased COVID-19 education, awareness by delivering educational information to local Hispanic serving businesses
  • Collaborated with local non-profit organizations to increase awareness of COVID-19 amongst healthcare underserved populations, including agricultural workers
  • Developed network relationships with community professionals to enhance community awareness and promote services.
  • Increased community engagement by organizing outreach events and coordinating with local organizations.
  • Project planning implementation in efforts to vaccinate 65 and older homebound population against COIVD-19.
  • Monitored and reported on progress towards outreach goals, identifying areas for improvement.

Patient Navigator

Terry Reilly Health Services
09.2019 - 02.2021
  • Participated in regular team meetings and quality improvement projects to improve patient care
  • Increased number of uninsured patients at clinic
  • One on one case management to help address social determinants of health and barriers to healthcare, i.e, assessing and connecting/referring patients to community resources
  • Helping patients become self sufficient by educating and encouraging
  • Closely work with medical staff to provide support for patients while at vulnerable times in their lives
  • Assisting patients with completing necessary applications (health insurance, financial assistance) and facilitation of gathering supporting documentation
  • Lead medical outreach events and medical screenings.

Community Health Worker

Terry Reilly Health Services
05.2019 - 09.2019
  • Leader at community outreach events with more than 100 atendees
  • Conducted preventative health screenings: Blood Pressure and Blood Glucose
  • Implement outreach event programs that focus on health promotion, preventive curative, and case management services for patients
  • Advocate for vulnerable patients and medically underserved.

Medical Mobile Outreach Intern

Saint Alphonsus Medical Center
01.2018 - 05.2018
  • Assisted with materials, patient charts, marketing information, and medical supplies
  • Communicated with community partners
  • Regular phone calling to over 200 patients to inform of upcoming mobile health clinic events both in English and Spanish
  • Set-up, directed volunteer assignments, and assisted with registration during mobile outreaches Improved language on patient Fecal Immunochemical Test instructions
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.

Education

Bachelor of Science Health Sciences Science Emphasis -

Boise State University
12.2019

Skills

  • Self Motivation
  • Analytical Thinking (problem solving)
  • Ability to work under pressure, in fast paced environments
  • Advanced knowledge of commercial health insurance and Medicaid/Medicare
  • Experience documenting in EMR / EHR
  • Excellent organizational, communication, and
    written documentation skills
  • Ability to professionally handle sensitive
    information
  • Creativity and close attention to detail
  • Extensive knowledge of community resources
  • Culturally Competent
  • Proficient in Microsoft Office: Word, Excel,
    Outlook and PowerPoint
  • Experience relaying and teaching information to
    individuals in a health setting

Timeline

Bilingual Patient Navigator II

Terry Reilly Health Services
02.2023 - Current

Medical Assistant

Dermatology and Laser Center of Canyon County
07.2022 - 02.2023

Medical Assistant

Dermatology Clinic of Idaho
11.2021 - 07.2022

Bilingual Outreach Coordinator

Southwest District Health
02.2021 - 07.2021

Medical Scribe Emergency Department

Vituity
10.2020 - 11.2021

Patient Navigator

Terry Reilly Health Services
09.2019 - 02.2021

Community Health Worker

Terry Reilly Health Services
05.2019 - 09.2019

Medical Mobile Outreach Intern

Saint Alphonsus Medical Center
01.2018 - 05.2018

Bachelor of Science Health Sciences Science Emphasis -

Boise State University

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Susana Morales Carrillo