Susana Nunez
Northglenn,Colorado
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Housekeeping Manager
La Quinta By Wyndham
10.2021 - 01.2023
- Managed staff of 25 housekeepers.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Managed team productivity and workflow to exceed quality standards.
Manager on Duty
Motel 6 Hotel
02.2018 - 05.2021
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Supervised team of [6] front desk agents and helped to resolve issues arising during shifts.
Shift Manager
Mcdonalds
02.2018 - 04.2020
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work
- Cooperated with coworkers to improve customer experience and manage storefront
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Developed detailed plans based on broad guidance and direction
- Identified and communicated customer needs to supply chain capacity and quality teams
- Supervised employees and oversaw quality compliance with company standards for food and services
Education
GED -
Canutillo High School
Canutillo, TX08.1998
Skills
- Inventory Management
- Scheduling and Coordinating
- Customer Service
- Staff Scheduling
- Delegating Work
- Payroll Processing
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of front desk and housekeeping staff members.
Languages
Latin
Full Professional
Timeline
Housekeeping Manager
La Quinta By Wyndham
10.2021 - 01.2023
Manager on Duty
Motel 6 Hotel
02.2018 - 05.2021
Shift Manager
Mcdonalds
02.2018 - 04.2020
GED -
Canutillo High School
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