Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Susana Osorio

Polk City,FL

Summary

Dynamic professional with extensive experience in subcontractor management at Garcia & Ortiz Tile, excelling in operational efficiency and safety compliance. Proven ability in scheduling and planning, alongside strong customer interaction skills. Successfully implemented process improvements, enhancing project outcomes and fostering teamwork among junior subcontractors.

Overview

24
years of professional experience

Work History

Garcia & Ortiz Tile

Subcontractor
05.2018 - Current

Job overview

  • Managed subcontractor relationships, ensuring compliance with safety and quality standards.
  • Oversaw project timelines, coordinating resources to meet client deliverables efficiently.
  • Developed and implemented process improvements to enhance operational efficiency across projects.
  • Trained and mentored junior subcontractors, fostering skill development and teamwork.
  • Conducted site inspections to assess work quality, implementing corrective actions as needed.
  • Collaborated with project managers to align subcontracting strategies with overall project goals.
  • Evaluated subcontractor performance, providing feedback to drive continuous improvement initiatives.
  • Maintained accurate documentation of contracts and agreements for compliance purposes.
  • Managed site preparation and cleanup efforts, maintaining safe working conditions throughout the duration of the project.
  • Worked closely with homeowners to ascertain specifics of project.
  • Created and managed project plans, timelines and budgets.
  • Gathered, organized and input information into digital database.

Baymont Inn & Suit Hotel

Assistant Manager
02.2009 - 04.2018

Job overview

  • Supervised daily operations to ensure compliance with hotel standards and guest satisfaction.
  • Coordinated staff schedules, optimizing workforce efficiency and coverage during peak periods.
  • Assisted in managing inventory control, ensuring accurate supply levels for seamless operations.
  • Implemented training programs for new employees, enhancing service quality and team performance.
  • Resolved guest inquiries and complaints promptly, elevating overall customer experience ratings.
  • Collaborated with departments to streamline communication and improve operational workflows.
  • Monitored financial transactions, maintaining accuracy in reporting and adherence to budgetary guidelines.

Auntie Anne's Pretzels

Sales Associate
02.2001 - 03.2002

Job overview

Open the store make sure it all the products was ready for customer make sure it was enough dough make pretzels close the register

Candie’s Clothes

Sales Associate
03.2002 - 04.2004

Job overview

Check merchant , open register ,make schedule

Make sure the store is clean and presentable customer service etc

Education

Poinciana High School
2300 S Poinciana Blvd, Kissimmee, FL 34758

High School Diploma

Skills

  • Installations and repairs
  • Heavy lifting
  • Customer interaction
  • Scheduling and planning
  • Job site cleanup
  • Time management
  • Safety procedures
  • Costumer service

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Subcontractor

Garcia & Ortiz Tile
05.2018 - Current

Assistant Manager

Baymont Inn & Suit Hotel
02.2009 - 04.2018

Sales Associate

Candie’s Clothes
03.2002 - 04.2004

Sales Associate

Auntie Anne's Pretzels
02.2001 - 03.2002

Poinciana High School

High School Diploma
Susana Osorio