SUSANA OWUSU ANSAH
East Hartford,CT
Summary
Results-driven IT professional with notable success in planning, analysis and implementation of security initiatives. Strengths in providing comprehensive network design and security frameworks. Certified in Security+, Ethical Hacking (CEH) and Information Security Management (CISM).
Overview
7
7
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
Work History
Information Security Officer
Exeter Government Services
Gaithersburg, VA
05.2020 - 11.2020
- Analyzed and updated System Security Plan (SSP), Risk Assessment (RA), Privacy Threshold Assessment (PTA), Privacy Impact Assessment (PIA), Contingency Plan (CP), FIPS 199, Contingency Plan Test (CPT), System Security Test and Evaluation (ST&E), Security Assessment Reports (SAR) and the Plan Of Actions and Milestones (POA&Ms)
- Assisted System Owners and ISSO in preparing Assessment and Authorization (A&A) packages for the company's IT systems, making sure that management, operational, and technical security controls adhered to a formal and well-established security requirement authorized by NIST SP 800-53 R4
- Designated systems and categorized their Confidentiality, Integrity, and Availability (C.I.A) using FIPS 199 and NIST SP 800-60
- Conducted Self-Annual Assessment (NIST SP 800-53A)
- Performed Vulnerability Assessment
- Created standard templates for required Security Assessment and Authorization (SA&A) documents, including Risk Assessments, Security Plans, Security Assessment Plans and Reports, Contingency Plans, and Security Authorization Packages
- Monitored use of data files and regulated access to protect secure information.
- Supported NIST Risk Management Framework (RMF) based Assessment and Authorization (A&A) activities
- Monitored and prepared required actions and documents pertaining to the A&A of the system throughout its lifecycle, including security evaluation findings and residual risks
- Conducted comprehensive reviews of security authorization documents to ensure the appropriate NIST security guidelines were used during the assessments and the selections of security controls are relevant to the confidentiality, integrity, and availability of the systems
- Reviewed IS security plans and other A&A documents for all applications to determine if organizations mandated procedures and tasks are followed.
- Reviewed violations of computer security procedures and developed mitigation plans.
Mental Health Technician
United States Air Force
Dayton, OH
05.2016 - 05.2020
- Provided administrative support to over 120 clinical staff and managers
- Drafted reports to track 500 patient referrals and scheduling issues
- Ensured appropriate clinical information is communicated when patients are referred to specialists
- Handled 85 inbound and outbound calls to verify patient appointments daily
- Assisted in the development of an Intensive Outpatient program
- Documented patient interactions in compliance with HIPAA requirements
- Provided excellent service to over 95 patients daily through personable communication
- Supported patients by identifying and addressing mental health challenges
- Scheduled and coordinated patient follow-up appointments
- Called high-risk individuals weekly as designated by primary care physician
- Developed and distributed monthly patient satisfaction surveys
- Verified patient health history and contact information for chart accuracy
- Handled various patient-oriented duties, including vital sign monitoring, medication administration and patient behavior assessments
- Delivered counseling services, including one-on-one, group therapy and telephone services to average of 85 patients per day
- Communicated with clients and families in professional and respectful manner, effectively building lasting relationships.
IT Help Desk Support
Goodwill of Northern/Western CT
Bridgeport
01.2014 - 05.2016
- Monitor and respond quickly to incoming requests relate to IT issues
- Maintain computer systems and act as support if any system goes down
- Responsible for PC’s, Printers, Servers, and related equipment (monitor, keyboard, mouse, hard drive, etc)
- Maintain user PCs, including upgrades and configuration as needed
- Assist with onboarding of new users
- Keep inventory of all equipment, software, and license users
- Install, configure, and upgrade PC software.
Education
Master of Science - IT Management
Golden Gate University
San Francisco, CA 01.2021 - Current
Bachelor of Arts - Business Management
Garden City University College
Kumasi, Ghana 01.2011 - 09.2013
Associates of Arts - Estate Management
Technical University
01.2005 - 07.2007
Skills
Disa STIGs
EMASS
ACASWireshark software
Data security
Google Workspace
MS Office
Organization and Time Management
Critical Thinking
Implementing security programs
Certification
Certified Information Security Manager -CISM
Additional Information
- Clearance Level: Secret Clearance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Master of Science - IT Management
Golden Gate University
01.2021 - Current
Information Security Officer
Exeter Government Services
05.2020 - 11.2020
Mental Health Technician
United States Air Force
05.2016 - 05.2020
IT Help Desk Support
Goodwill of Northern/Western CT
01.2014 - 05.2016
Bachelor of Arts - Business Management
Garden City University College
01.2011 - 09.2013
Associates of Arts - Estate Management
Technical University
01.2005 - 07.2007