Summary
Overview
Work History
Education
Skills
Timeline
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Susana Pedraza

GARLAND,TX

Summary

Dynamic and results-oriented professional with extensive experience in customer service and sales management, notably at JCPenney Mesquite Texas. Excelled in building client relationships, enhancing team performance, and increasing sales revenue through strategic planning. Proficient in bilingual communication and point of sales systems, demonstrating a strong ability to multitask and maintain composure under pressure. Outgoing and dedicated customer service professional with 9 years experience. Team builder who is acutely attentive to employee's and guests needs. Punctual problem solver and avid multitasker. Track record of being avid multitasker. Track record of being an essential part of the team management and instrumental in providing effective solutions that produce immediate impact and contribute to the establishment's long term success.

Overview

10
10
years of professional experience

Work History

Amazon

Package , Rebin, Induct
10.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Hostess and Server

Hacienda Del Centro , Rowlett , Texas
07.2022 - 03.2023
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Cook and Cafeteria Worker

Garland ISD
08.2019 - 10.2022
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Sales Manager

JCPenney Mesquite Texas
06.2014 - 03.2018
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.

Education

Bachelor of Science - Bachelor Criminal Justices

AIU University
01-2026

High School Diploma -

Dallas Can
East Dallas Texas
01-2005

Skills

  • Friendly, Positive Attitude, service oriented
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • point of sales system operator
  • money handing
  • bilingual (english / spanish)
  • sale management
  • poised under pressure
  • staff training and coaching
  • time management
  • knowledge of HACCP / Food Handler's permit
  • Flexible and Adaptable
  • Time Management
  • Attention to Detail
  • Dependable and Responsible
  • Excellent Communication
  • Computer Skills
  • Critical Thinking
  • Organizational Skills
  • Calm Under Pressure
  • Active Listening
  • Organization and Time Management
  • Verbal Communication
  • Problem Resolution
  • Decision-Making

Timeline

Amazon

Package , Rebin, Induct
10.2023 - Current

Hostess and Server

Hacienda Del Centro , Rowlett , Texas
07.2022 - 03.2023

Cook and Cafeteria Worker

Garland ISD
08.2019 - 10.2022

Sales Manager

JCPenney Mesquite Texas
06.2014 - 03.2018

Bachelor of Science - Bachelor Criminal Justices

AIU University

High School Diploma -

Dallas Can

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Susana Pedraza