Susana Pereira Jardines
Orlando,FL
Summary
Thorough Audit Intern familiar with accounting and financial principles. Skillful in examining company accounts to determine financial risk sources.
Expertly conducted audits that enhanced operational efficiency and identified discrepancies. Proficient in risk assessment and internal control evaluations, demonstrating accuracy and attention to detail.
Experienced with evaluating financial statements and internal controls to ensure compliance. Utilizes risk assessment techniques to identify discrepancies and recommend improvements. Strong understanding of regulatory standards and best practices in auditing.
Professional specialist with focus on leave management, ensuring compliance and effective communication. Adept at handling complex cases and providing support to employees, fostering team collaboration and adapting to changing needs. Strong skills in policy interpretation, documentation, and conflict resolution, coupled with results-driven mindset and reliability.
Overview
18
18
years of professional experience
Work History
Leave of Absence Specialist
Sedgwick Claims Management
02.2024 - Current
- Managed complex medical leaves, ensuring proper documentation and compliance with company policies and relevant laws.
- Assisted in policy development for leaves of absence, ensuring alignment with legal requirements and best practices.
- Evaluated medical documentation to determine eligibility for various types of leaves, maintaining strict confidentiality standards.
- Conducted thorough audits of leave records to ensure accuracy and compliance with company policies and regulations.
- Managed return-to-work coordination efforts, successfully reintegrating employees back into the workplace after extended absences.
- Created detailed reports on leave cases, identifying trends and areas for improvement within the organization''s leave management processes.
- Provided compassionate support to employees experiencing personal or family medical issues, easing the stress of navigating leave processes.
- Ensured timely and accurate completion of all required documentation for leaves of absence, minimizing potential legal exposure for the organization.
- Improved communication between employees and management during leaves of absence, fostering a supportive work environment.
- Enhanced employee satisfaction by effectively managing leave of absence requests and providing timely responses.
Team Lead Sales Lead
Marshall Retail Group
05.2023 - 01.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Coached team members in techniques necessary to complete job tasks.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Cashier
Fish Taco Kissimmee
10.2022 - 02.2023
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Processed refunds and exchanges in accordance with company policy.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register to record transactions accurately and efficiently.
- Built relationships with customers to encourage repeat business.
- Handled cash with high accuracy and took care to check bills for fraud.
- Tallied cash drawer at beginning and end of each work shift.
Auditor Supervisor of Touristic Services
Hotel Mercure Sevilla
02.2013 - 08.2022
- Maintained policy and procedure manuals and documented processes.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Assisted in preparation of annual departmental budget.
- Participated in administrative activities such as conferences, task forces and accreditation reviews.
- Created reports, presentations and other materials for executive staff.
- Coordinated office events, seminars and meetings for staff and clients.
- Prepared working papers, reports and supporting documentation for audit findings.
- Provided journal entries and performed accounting on accrual basis.
- Implemented risk-based auditing strategies, resulting in better identification of potential issues.
Auditor in Charge
Interaudit SA
09.2006 - 01.2013
- Identified management control weaknesses and provided value added suggestions for remediation.
- Kept up-to-date with tax changes and industry trends by participating in professional organizations, opportunities, and networks.
- Conducted technical and analytical reviews of tax returns to check for accuracy and qualified deductions.
- Interviewed business owners to understand needs and explain audit scope.
- Completed audit papers by thoroughly documenting audit tests and findings.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Identified legal tax savings and recommended ways to improve profits.
- Prepared working papers, reports and supporting documentation for audit findings.
- Consulted clients on internal control systems development and audit program improvements.
- Evaluated the effectiveness of internal control systems, identifying areas for improvement and recommending best practices.
- Enhanced audit efficiency by implementing risk-based audit strategies and streamlining processes.
- Mentored junior auditors, contributing to their professional development and enhancing team performance.
- Evaluated the accuracy of financial reporting systems, identifying areas for improvement and recommending corrective actions.
- Implemented best practices in auditing procedures through continuous learning and professional development activities.
Education
Licenciado En Contabilidad Y Finanzas - Contabilidad Y Finanzas
Universidad De La HAbana
07.2013
GED -
Politecnico Lazaro Pena
07.2007
Skills
- Money Handling
- Cash Counting Machine Operations
- Refunds and Exchanges
- Verbal and Written Communication
- Cash Register Systems
- Credit and Cash Transactions
- Product and Service Sales
- Accounting Softwares
- Currency Counting
- Customer Service Excellence
- Complex Problem-Solving
- Microsoft Office
- Hospitality and Accommodation
- Report Preparation
- Refund Handling
- Regulatory Compliance
- Records Maintenance
- Customer Relations
- Customer Transactions
- Transaction Balance Sheets
- Billing and Payment Processing
- Total Sales Reconciliation
- Staff Training
- Customer Assistance
- Total Payment Calculation
- Financial Reporting
- Financial Statements
- Tax Preparation
- Cash Flow analysis
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Leave of Absence Specialist
Sedgwick Claims Management
02.2024 - Current
Team Lead Sales Lead
Marshall Retail Group
05.2023 - 01.2024
Cashier
Fish Taco Kissimmee
10.2022 - 02.2023
Auditor Supervisor of Touristic Services
Hotel Mercure Sevilla
02.2013 - 08.2022
Auditor in Charge
Interaudit SA
09.2006 - 01.2013
Licenciado En Contabilidad Y Finanzas - Contabilidad Y Finanzas
Universidad De La HAbana
GED -
Politecnico Lazaro Pena
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