Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Affiliations
Timeline
Hi, I’m

SUSANA PEREZ

Rosenberg,TX
SUSANA PEREZ

Summary

Seasoned Operations Manager and talented leader with 8+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

14
years of professional experience
1
Language

Work History

S&J Flooring LLC

Operations Manager
09.2019 - Current

Job overview

  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Increased profit by streamlining operations.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

SOLID BUSINESS SOLUTIONS

HR ADVISOR
06.2015 - 09.2017

Job overview

  • Partnered with Executive Management on many Policy Change initiatives unifying best practices and local HR Strategy
  • Re-established credible Employee Relations at location by dealing honestly and directly with such issues as open communication, management training, organizational development and team building
  • Coordinate and host annual HR compliance training
  • Developed procedures to efficiently streamline all clients LOA, FMLA, Wage & Hour, Unemployment and Workers Comp claims
  • Resolve and mitigate employee relations issues; Disciplinary actions, PIPS, Terminations and Performance reviews
  • Successfully placed quality employees at client site with 100% turnover including support of Full-Cycle Recruiting; form Job Postings, Screenings, Interviews, New Hire Paperwork and On-Boarding
  • Maintained monthly sales accounting reports
  • Achieved penalty reductions by 95% on 401K.
  • Ensured compliance with labor laws and regulations through regular policy updates and timely response to employee inquiries.
  • Coordinated employment offers with management and extended offers to selected candidates.
  • Oversaw internal investigations of alleged misconduct or policy violations resulting in fair resolutions that protected both the company''s interests and those of its employees.
  • Provided guidance to managers on employee development, performance management, and corrective action processes, ensuring consistency across the organization.
  • Maintained accurate personnel records through diligent documentation of employment actions such as hires, promotions, transfers, terminations, or leaves of absence.
  • Streamlined HR processes for increased efficiency in benefits administration, payroll management, and onboarding procedures.
  • Administered benefits enrollment process, ensuring accurate records were maintained for all eligible employees while educating staff members about their options.

G&A PARTNERS

HR GENERALIST
02.2012 - 06.2015

Job overview

  • Project Manager of Class A Client with 17+ locations and 1200+ employees
  • UI Specialist for 700+ clients
  • Initiate New Client HR Audits and establish labor law compliance practices for book of 50+ clients assigned
  • Took determined actions on EEOC Charges, employee relations i.e., Terminations, Investigations, Disciplinary Actions, PIPS, Massive Lay-offs, Worker's Comp and Employee recognition programs
  • Onsite Part-Time HR Manager for blue collar client with 80+ employees
  • LOA Specialist for Class A Client managing 200+ active cases with 3 locations in TX, FL, GA
  • Ensured compliance with labor laws, reducing legal risks through regular policy reviews and updates.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
  • Collaborated with cross-functional teams to achieve organizational objectives through strategic HR planning.
  • Served as a trusted advisor to employees and clients at all levels of the organization regarding career development, workplace policies, and conflict resolution.
  • Prepared detailed reports on key HR metrics for senior leadership''s review, facilitating informed decision-making related to human resources operations strategy adjustments.
  • Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices including hosting job fairs.
  • Managed benefits administration, ensuring accurate enrollment and timely processing of claims.
  • Coached managers on effective performance management techniques, fostering a culture of continuous improvement among staff members.
  • Streamlined HR processes for increased efficiency and reduced administrative workload.
  • Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
  • Facilitated change management initiatives, effectively communicating expectations to employees during transitions.
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Resolved employee complaints and grievances successfully through mediation and collaboration.
  • Conducted workplace compliance training to reduce liability risks and operate effectively.

MURRAY RESOURCES

HR ASSISTANT
09.2010 - 03.2011

Job overview

  • Heavy full-cycle recruiting, background and employment history checks
  • Conduct I-9 audits, new hire orientation, employee manual
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Processed employee termination paperwork at direction of supervisory staff.
  • Created new electronic filing system to efficiently protect employee confidential information.
  • Documented human resources records and maintained confidentiality of sensitive personal information.
  • Responded to inquiries by answering telephone calls, in-person questions and emails.
  • Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Ensured accuracy of personnel records by meticulously maintaining confidential files and databases.

Education

REMINGTON COLLEGE
Houston, TX

05.2005

Mayde Creek High School
Houston, TX

HS DIPLOMA
06.2003

Skills

  • Multiple HRIS And Programming Systems For HR/Payroll/Accounting etc (HRP/HR Pyramid - 5yrs)
  • Bilingual - Spanish (Speak, Write, Read & Translate)
  • Employee Relations
  • Microsoft Office - Word 50WPM
  • Client Relationships
  • Workflow Optimization
  • Health and safety compliance
  • Customer Service
  • Operations Management
  • Team Leadership
  • Problem-Solving
  • Project Management

Additional Information

Currently Licensed Notary Public and Loan Signing Officer Certified

Availability
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Affiliations

  • National Notary Association Member

Timeline

Operations Manager

S&J Flooring LLC
09.2019 - Current

HR ADVISOR

SOLID BUSINESS SOLUTIONS
06.2015 - 09.2017

HR GENERALIST

G&A PARTNERS
02.2012 - 06.2015

HR ASSISTANT

MURRAY RESOURCES
09.2010 - 03.2011

REMINGTON COLLEGE

Mayde Creek High School

HS DIPLOMA

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SUSANA PEREZ