Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
References
Timeline
Generic

Susana Portilla

Portland

Summary

I’m a highly adaptable team player with a strong work ethic and a deep commitment to food safety and preparation. I thrive in fast-paced environments where attention to detail matters, especially when it comes to creating a clean, efficient workspace. I genuinely enjoy working with people and take pride in offering great customer service, whether that means jumping in during a rush or helping a guest feel heard. With experience balancing multiple roles, I bring reliability, flexibility, and a positive attitude to every shift.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Floor Associate

Amazon
Portland
11.2022 - Current
  • Performed troubleshooting steps as needed to isolate complex problems.
  • Maintained accurate records of all service requests, including troubleshooting steps taken and outcomes.
  • Resolved issues related to incorrect deliveries promptly and efficiently.
  • Utilized barcode scanning technology to quickly locate items needed for filling orders.
  • Maintained inventory records of products received and shipped in the warehouse.

Community Workshop Aide

Caldera Arts
Portland
08.2015 - 09.2022
  • Created instructional materials that supported learning objectives.
  • Organized large groups of children with a knowledgeable and safe approach to coordinate classes and workshops.
  • Developed strong relationships with youth and community groups to offer instructional services.
  • Helped develop community-building initiatives among residents of different backgrounds or cultures.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Communicated with youths' parents and advocates to create tailored learning experiences

FOH and BOH Caterer

Moscone Center
San Francisco
04.2013 - 05.2015
  • Worked effectively in team environments to make the workplace more productive.
  • Monitored food preparation times in order to deliver hot and cold meals on time.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prepared food items for catering events including salads, sandwiches, appetizers, entrees, and desserts.
  • Adhered strictly to health regulations when storing, handling, cooking, and serving foods at catered functions.
  • Communicated effectively with waitstaff and other personnel to ensure smooth operation at catered functions.
  • Managed inventory of catering equipment including chafing dishes, serving utensils, linens.

Education

Some College (No Degree) - Culinary Arts

San Francisco Community College
San Francisco, CA

Skills

  • Customer service
  • Team collaboration
  • Food safety
  • Inventory management
  • Barcode scanning
  • Troubleshooting techniques
  • Order fulfillment
  • Effective communication
  • Conflict resolution

Certification

  • OLCC Certification
  • Food Handler's Certification
  • Raw Vegan Food Chef

Languages

English
Full Professional
Spanish
Native/ Bilingual

Affiliations

  • Volunteer at Art Camp

References

References available upon request.

Timeline

Floor Associate

Amazon
11.2022 - Current

Community Workshop Aide

Caldera Arts
08.2015 - 09.2022

FOH and BOH Caterer

Moscone Center
04.2013 - 05.2015

Some College (No Degree) - Culinary Arts

San Francisco Community College

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