Susana Prado
Weslcaco,Tx.
Overview
19
19
years of professional experience
Work History
Store Manager
11.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Store Manager
03.2024 - 11.2024
Store Manager
08.2021 - 03.2024
Store Manager
03.2017 - 08.2021
Store Manager
06.2016 - 03.2017
Assistant Manager
07.2008 - 06.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Cashier
04.2006 - 06.2016
Timeline
Store Manager
03.2024 - 11.2024
Store Manager
11.2023 - Current
Store Manager
08.2021 - 03.2024
Store Manager
03.2017 - 08.2021
Store Manager
06.2016 - 03.2017
Assistant Manager
07.2008 - 06.2016
Cashier
04.2006 - 06.2016
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