Summary
Overview
Work History
Education
Skills
Timeline
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Susana Quintero

Downey,CA

Summary

Dedicated, Hard working and Passionate Team Player well-versed in working as National Account Executive. Adept at cultivating and deepening client relationships to drive loyalty and revenue growth. Proven history of increasing revenue and managing accounts/customers for over 20 years. Goal-driven National Account Manager experienced in growing territories and building customer loyalty. Well-organized with top strengths in planning, problem solving and project management. Bringing 25 years of progressive sales experience.

Overview

30
30
years of professional experience

Work History

Sales Manager

UNIVERSAL WAREHOUSE CO.
Long Beach, California
09.2023 - Current
  • Analyzed customer data to identify trends, preferences, and opportunities for growth
  • Participated in negotiations with vendors regarding product purchases or contracts
  • Implemented process changes to streamline sales department workflow
  • Developed pricing strategies that would maximize profits while still remaining competitive in the market
  • Established relationships with key clients, while maintaining existing customer base
  • Maintained accurate records of all transactions between customers and company representatives
  • Managed daily operations of sales department, including supervision of staff members
  • Developed and implemented sales strategies to increase market share
  • Created and presented monthly reports to management on sales performance
  • Analyzed data to identify trends in customer behavior and develop plans accordingly
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year
  • Delivered sales presentations focused on offerings and unique advantages over competitors
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives
  • Achieved company growth and brand development through market expansion and sales
  • Ability to sell all segments of the company services, drayage, trans load, warehouse-Bonded/Non-Bonded, pick & pack, truckload, Imports/Exports and LTL.

National Account Executive

Old Dominion Freight
Los Angeles, California
07.2016 - 06.2023
  • Pro-actively identified and solved complex problems impacting sales and business direction
  • Connected with current customers to assess satisfaction, determine needs and offer new services
  • Oversaw new product rollouts and program changes
  • Develop, manage and grew existing territory
  • Negotiate million dollar contracts with multiple locations for new customers and existing customers
  • Communicate internally with operations & customer Team to provide the upmost customer service to new accounts
  • Communicate internally with operations & customer service Team of any existing customer issues
  • Continual communication with existing customers/accounts, offering/uncovering and connecting the companies services
  • Enter, complete and keep account information and sales information in records of the customer information in Salesforce
  • Built and grew customer relationships and prospects using email, phone, face to face communication and entertainments
  • Keeping up with the industry and competitors to understand customer needs
  • Grew brand awareness by increasing market penetration with customer-focused approaches
  • Increased sales 30% by growing territory and market share through effective cross-selling tactics
  • Won President's Club award twice out of 550 employees
  • Won Silver Award National Accounts.

Account Executive

Old Dominion Freight
Los Angeles, California
08.2009 - 07.2016
  • Collect, organize and manage sales data and customer information
  • Maintained updated knowledge of changing industry, standards and trends related to accounts
  • Used consultative sales strategies to effectively overcome client objections and maximize sales activity
  • Collaborated with key decision makers to identify opportunities and develop ideas to deliver sales results
  • Developed sales pipeline by cold-calling, and obtaining referrals
  • Increased profitability within accounts by cross-selling additional products
  • Resolved customer issues by offering creative solutions
  • Remained up-to-date on emerging industry and product standards and trends to reinvigorate accounts
  • Gathered company and contact information to compile data for current and potential customers
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
  • Identified customer needs by asking questions and advising on best solutions
  • Drove sales of company products and services by meeting with customers using strategic and organized approach
  • Managed and secured long term customer relationships
  • Grew territory every year
  • President's Club winner 2011 & 2013, nominated 4 times out of 550 employees.

Account Executive

YRC Freight
Orange, California
04.2005 - 08.2009
  • Maintained updated knowledge of changing industry, standards and trends related to accounts
  • Collect, organize and manage sales data and customer information
  • Used consultative sales strategies to effectively overcome client objections and maximize sales activity
  • Increased profitability within accounts by cross-selling additional products
  • Resolved customer complaints by offering creative solutions and incentives
  • Listened to customer needs to identify and recommend best products and services
  • Identified customer needs by asking questions and advising on best solutions
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
  • Studied and researched competitive landscape and emerging technologies to position brand in marketplace
  • Gathered company and contact information to compile data for current and potential customers
  • Revived dormant accounts by re-establishing relationships with key decision-makers
  • Collaborated with key decision makers to identify opportunities and develop ideas to deliver sales results
  • Developed sales pipeline by cold-calling, canvassing and obtaining referrals
  • Prepared sales presentations or proposals to present services.

Salesperson

Valley Fruit & Produce
Los Angeles, California
03.1994 - 04.2005
  • Developed key customer relationships to increase sales
  • Sparked social conversations with customers to offer product
  • Answered product questions with up-to-date knowledge of sales and promotions
  • Fostered relationships with customers to expand customer base and retain business
  • Monitored customer order process and addressed customer issues
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.

Education

Bachelor of Science Management Human Resources -

Cal State University Dominguez Hills
06.2004

Skills

  • Solution Selling
  • Sales Pipeline Management
  • Business Growth and Retention
  • Relationship Building
  • Detail-Oriented
  • Problem-Solving
  • Customer Complaint Resolution
  • Verbal and Written Communication
  • Salesforce Software
  • Sales Presentations
  • Contract Negotiation Expertise
  • Cold Calling Strength
  • Business Development
  • Account Development
  • LTL, Truckload Knowledge
  • Strategic Planning
  • Contract negotiations
  • Team player
  • Relationship Builder
  • Completed Spin Selling

Timeline

Sales Manager

UNIVERSAL WAREHOUSE CO.
09.2023 - Current

National Account Executive

Old Dominion Freight
07.2016 - 06.2023

Account Executive

Old Dominion Freight
08.2009 - 07.2016

Account Executive

YRC Freight
04.2005 - 08.2009

Salesperson

Valley Fruit & Produce
03.1994 - 04.2005

Bachelor of Science Management Human Resources -

Cal State University Dominguez Hills

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Susana Quintero