Summary
Overview
Work History
Education
Certification
Languages
Timeline
Generic

Susana Ramirez

Hollister,CA

Summary

Healthcare professional prepared for patient care roles. Extensive background in resolving patient issues and coordinating care with medical teams. Focused on team collaboration and adapting to changing needs, with proven skills in effective communication and empathy.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Certified Ophthalmic Assistant

The Permanente Medical Group
03.2022 - Current
  • Conducted visual field testing for early detection of glaucoma, enabling timely intervention and treatment.
  • Facilitated effective communication between patients and medical staff, acting as a liaison when needed.
  • Maintained a clean and organized workspace, ensuring compliance with infection control standards.
  • Safeguarded patient privacy, adhering to HIPAA regulations while handling sensitive information.
  • Documented patient medical history and information utilizing [Software] with commitment to accuracy.
  • Assisted ophthalmologists in providing quality care by preparing patients for examination and procedures.
  • Administered ophthalmic drops and ointments, focusing on patient comfort.
  • Ensured patient safety, conducting thorough sterilization of ophthalmic instruments and equipment.
  • Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
  • Supported practice growth through exceptional customer service, fostering long-term relationships with patients and their families.
  • Streamlined workflow in a fast-paced environment, coordinating tasks with fellow team members for optimal productivity.
  • Participated in continuing education programs to stay current on industry advancements and best practices in ophthalmic assistance.
  • Collaborated with multidisciplinary teams to provide comprehensive eye care for patients with complex needs.
  • Maintained inventory of medical supplies and tools to address needs of patients.
  • Assisted in emergency situations by performing first aid measures within the scope of certification until further medical assistance arrived.
  • Educated patients on proper contact lens care and usage, promoting optimal eye health over time.
  • Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
  • Triaged phone calls from patients and outside contacts and handled in order of importance.
  • Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
  • Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
  • Cleaned or sterilized ophthalmic or surgical instruments.
  • Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.

Registration Clerk

The Permanente Medical Group
02.2019 - Current
  • Completed registration paperwork, verifying accurate patient information.
  • Answered patient questions and inquiries regarding registration process and documentation.
  • Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
  • Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.
  • Assisted patients with questions or concerns about their appointments, addressing any issues promptly and professionally.
  • Updated patient contact information to support accurate electronic medical records.
  • Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
  • Reduced errors in insurance verification, ensuring accurate billing and timely payments from insurance companies.
  • Explained form wording to patients to help each understand information required.
  • Handled challenging situations with professionalism and empathy, resolving patient concerns promptly and efficiently.
  • Acted as first point of contact and set appointments for prospective clients.
  • Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.

Surgery Scheduler

The Permanente Medical Group
07.2018 - Current
  • Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
  • Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Elevated patient experience by providing empathetic support throughout the entire surgical journey-from initial consultation to post-operative follow-up appointments.
  • Collated pre-operative lab and imaging results to facilitate surgery planning.
  • Reduced surgery cancellations with thorough pre-operative assessments and communication with patients.
  • Coordinated with facilities to set up surgeries for 6 Ophthalmologist..

Costumer Service

Mexicana Airlines
08.2007 - 04.2008
  • Improved customer service levels with timely and accurate demand forecasts.
  • Delivered exceptional customer service by addressing inquiries professionally and courteously.
  • Developed strategic plans and increased production, productivity and customer service.
  • Provided exceptional customer service to customers.
  • Maintained a clean, professional appearance of the check-in area to create a welcoming environment for all guests.

Education

No Degree -

De Anza College
Cupertino, CA

High School Diploma -

Willow Glen High School
San Jose
06-2006

Certification

  • Certified Ophthalmic Assistant (COA) - Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO).
  • Certified Medical Assistant (CMA) - Silicon Valley Career Technical Education.

Languages

Spanish
Native or Bilingual

Timeline

Certified Ophthalmic Assistant

The Permanente Medical Group
03.2022 - Current

Registration Clerk

The Permanente Medical Group
02.2019 - Current

Surgery Scheduler

The Permanente Medical Group
07.2018 - Current

Costumer Service

Mexicana Airlines
08.2007 - 04.2008

No Degree -

De Anza College

High School Diploma -

Willow Glen High School

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Susana Ramirez