Summary
Overview
Work History
Education
Skills
Timeline
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SUSANA ROCHA

SUSANA ROCHA

Allen,TX

Summary

Known for being a team player, excelling at building lasting relationships through strong interpersonal skills and driving the team towards success. Responsible cashier with expertise in handling money, restocking merchandise, and assisting customers in finding products. Demonstrates a history of maintaining clean, neat, and professionally arranged work areas. Possesses excellent listening skills and a detail-oriented nature.

Overview

8
8
years of professional experience

Work History

Cashier

HEB Grocery Store
08.2023 - 07.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Porter

TopGolf
12.2022 - 08.2023
  • Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
  • Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
  • Cleaned and organized building areas as required.
  • Communicated with coworkers and managers about completed duties.

Courtesy Clerk - Front End Department

10.2016 - 12.2022
  • Provide customer support and packaging assistance while assisting customers with their orders
  • Multitasked with various assignments during COVID-19 pandemic.

Education

Associates of Arts in Teaching in Highschool (grades 8 - 12) -

Plano, Texas
12.2020

Associates of Arts in General Studies -

Plano, Texas
12.2020

High School Diploma -

Allen, Texas
06.2016

Skills

  • Bilingual - English and Spanish
  • Customer Relations
  • Customer Service
  • Written and verbal communication
  • Organizational abilities
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Cash Handling
  • Customer service excellence
  • Reliability and punctuality
  • Cash Register Operation

Timeline

Cashier

HEB Grocery Store
08.2023 - 07.2024

Porter

TopGolf
12.2022 - 08.2023

Courtesy Clerk - Front End Department

10.2016 - 12.2022

Associates of Arts in Teaching in Highschool (grades 8 - 12) -

Associates of Arts in General Studies -

High School Diploma -

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SUSANA ROCHA