Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Susana Rodriguez

Watsonville,CA

Summary

Business Office Assistant with exceptional organizational skills. Over One year of experience prioritizing office-related responsibilities. Focused Administrative assistant handling diverse administrative functions. Proven history managing competing priorities in fast-paced and rapidly changing environments.

Overview

6
6
years of professional experience

Work History

Administrative Supervisor

Innovative Care
09.2023 - Current
  • Trained new employees on company policies, procedures, software applications.
  • Handled sensitive information with discretion by maintaining confidentiality in accordance with company guidelines.
  • Provided support during periods of high workload by stepping in to assist with various administrative tasks as needed.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Business Office Assistant

Watsonville Nursing Center
05.2022 - Current
  • Accepted and processed payments from customers in person and over telephone.
  • Assisted in general accounting procedures and monitored accounts receivable, accounts payable and account reconciliation.
  • Answered phone and routed calls to appropriate team members.
  • Counted and reconciled petty cash log to support accounting department.
  • Processed and managed accounts payable, driving accuracy and on-time payment of vendor invoices.

Customer Service Specialist

H&r Block
02.2022 - 05.2022
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Completed basic bookkeeping and document filing.
  • Scheduled and confirmed appointments.

Customer Service Representative

CSC laboratories
11.2017 - 08.2018
  • Responsible for shelf stocking
  • Responsible for the cleanliness and neatness of store display
  • Responsible for changing price on merchandise
  • Greeted customers
  • Responsible for balance cash drawer, Opening customer accounts by recording customer informaLon
  • Handled up to 80 phone calls daily
  • OpLcal skills
  • Helping organize and maintain office common areas
  • Performing general office clerk duLes and errands
  • Reroute calls to appropriate people
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.

Education

GED -

Watsonville, CA

Administrative Medical Assistant - Medical Clerk

Center For Employment Training
Watsonville, CA
11.2017

CPR CerFfied -

01.2017

Skills

  • Ability to work in a team
  • Filing and data archiving
  • Computer operation (Microsoft Word,
  • Microsoft Excel, EMR software)
  • Cash management
  • Excellent math skills
  • 50 WPM
  • Bilingual
  • American Heart Association CPR certified
  • Organized, responsible, reliable
  • Flexible and Adaptable
  • Payment Collection
  • Claims Processing
  • Insurance Verification
  • Point Click Care

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Administrative Supervisor

Innovative Care
09.2023 - Current

Business Office Assistant

Watsonville Nursing Center
05.2022 - Current

Customer Service Specialist

H&r Block
02.2022 - 05.2022

Customer Service Representative

CSC laboratories
11.2017 - 08.2018

GED -

Administrative Medical Assistant - Medical Clerk

Center For Employment Training

CPR CerFfied -

Susana Rodriguez