Susana Román
Ladson,SC
Summary
Dynamic and detail-oriented professional with experience in various areas, excelling in customer service and cash handling. Recognized for adapting quickly to new challenges. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments and inventory management. Adept at multitasking in busy kitchens, ensuring timely preparation of ingredients, and maintaining a clean, organized workstation
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista
Benne's by Peninsula Grill
05.2025 - Current
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction.
- Operated espresso machines and brewing equipment to prepare high-quality beverages.
- Maintained cleanliness and organization of workstations and dining areas for optimal efficiency.
- Assisted in inventory management by tracking stock levels and restocking supplies as needed.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Developed knowledge of menu items to provide accurate recommendations to customers.
- Handled cash transactions accurately, ensuring proper cash register operations.
- Adapted quickly to new procedures and menu updates, demonstrating flexibility in role responsibilities.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
Cook
Ty's Roadside Costal Kitchen
09.2023 - Current
- Prepared diverse menu items using fresh, locally sourced ingredients.
- Collaborated with team members to ensure timely meal service during peak hours.
- Maintained cleanliness and organization of kitchen workspace, adhering to health standards.
- Assisted in developing daily specials, incorporating seasonal flavors and customer feedback.
Housekeeper
Daniel Island Club
06.2024 - 05.2025
- Maintained cleanliness and organization of club facilities, ensuring high standards for member satisfaction.
- Operated cleaning equipment and tools effectively, adhering to safety protocols and procedures.
- Assisted in inventory management, monitoring stock levels of cleaning supplies and materials.
- Collaborated with team members to complete daily cleaning tasks efficiently within set timeframes.
- Conducted regular inspections of areas to identify maintenance needs and report issues promptly.
- Implemented waste reduction practices by utilizing eco-friendly cleaning products and processes.
- Provided exceptional customer service by addressing member inquiries and resolving concerns professionally.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
Education
BBA - Contabilidad
Colegio Tecnico Uruguay
Portoviejo, Ecuador01-2009
BBA - Negocios Internacionales
Universidad Laica Vicente Rocafuerte De Guayaquil
Guayaquil, Ecuador07-2017
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Problem-solving
- Cash handling
- Opening and closing duties
- Cleanliness
- Team leadership
Accomplishments
- Resolved product issue through consumer testing.
Certification
- Nomenclatura arancelaria Training - 3 leves
- Declaraciones aduaneras y nuevos impuestos - 2 levels
Languages
English
Full Professional
Interests
- Enjoy hobbies that combine physical activity with outdoor exploration
- I participate in a variety of outdoor recreational activities
- Hiking
- Rock Climbing
- Documenting and sharing travel experiences
- Food Tourism
- Backpacking and Hiking
- Learning new cooking techniques and expanding my culinary skills
- Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
- I enjoy cooking for friends and family gatherings
Timeline
Barista
Benne's by Peninsula Grill
05.2025 - Current
Housekeeper
Daniel Island Club
06.2024 - 05.2025
Cook
Ty's Roadside Costal Kitchen
09.2023 - Current
BBA - Contabilidad
Colegio Tecnico Uruguay
BBA - Negocios Internacionales
Universidad Laica Vicente Rocafuerte De Guayaquil