Susana Rondon

• Organize and coordinate program activities within the District Office with other federal, state and local agencies within and outside of the Department of Labor.
• Oversee legality of issues related to potential litigations cases.
• Responsible for all administrative activities of the District Office including effective use of personnel and funds; directing, reviewing and evaluating subordinates work.
• Liaise with the public for public relations, media information, education and enforcement programs at the District level.
• Analyze and interprets procedures, rules and policies relating to personnel activities including but not limited to hiring, terminating and reassigning of staff.

• Develop, interpret and apply policies, procedures, and operating standards in determining compliance for an organization or government-based program.
• Conduct interviews and providing information about laws and/or regulations.
• Industrial personnel or salary and wage administration, responsible to work with certified public accounting firm.
• Analyze and apply labor legislation.
• Review and evaluate operations and procedures through analysis, audits, or surveillance inspections.
• Federal, State, or self-regulatory agency work involving obtaining compliance with appropriate program requirements.
• Supervise/manage employees which includes evaluating performance, providing feedback, creating and managing workflow, and providing technical and administrative direction.
• Implement plans/projects.
• Develop a strategic and operating plan for the District Office
• Prepare and present briefings/speeches to high-level personnel.
• Developed and analyzed programs, policies and legislative proposals.
• Managed performance within assigned district and monitored execution of operations plans.
• Coordinated recruitment, interviewing and hiring of district staff.
• Assessed local markets and competitive positioning within assigned district.
• Assessed knowledge, skills and abilities of staff, coordinated regular skill training and implemented reinforcement techniques to address gaps and opportunities.

• Accomplished investigator for five (5) years. Instrumental in recovering over $2 million in back wages due to vulnerable employees for wages and labor standards violations.
• Achieved success in conducting high level investigations of Davis-Bacon, Fair Labor Standards and newly enacted Families First Coronavirus Response Act during the COVID-19 pandemic, supporting of our Agency’s operation plan and strategic enforcement.
• Represented Wage Hour at the Mexican Consulate in New Orleans Louisiana to assist in locating employees due back wages.
• Served as liaison between OIG and Wage Hour to prosecute employers who engaged in egregious violations resulting in criminal convictions, back wages, liquidated damages and civil money penalty.
• Routinely advised District Office Managers of possible course of actions to take when investigating non-compliant employers and proposed remedial actions.
• As lead investigator, monitored and reported the Team’s Initiative progress; this leadership resulted in over $750,000 in back wages recovered for over 1,000 employees.
• Spearheaded Home Health Care investigations as part of the national pilot program; gathered pertinent research information, collected compliance actions reports, identified common systemic violations, and disseminated results to management.
• Reviewed and evaluated operations and procedures through analysis, audits, or surveillance inspections; experience with Federal, State and self-regulatory agency work involving obtaining compliance with appropriate program requirements. The Data collected was provided to the Regional and National office served and utilized as basis for establishing improved processes on wage hour investigation procedures.
• Developed and delivered training materials providing continuous support to investigators and management. As a team lead directed, supervised, and assisted in reviewing investigations involving complex issues of laws, facts, violations and compliance in industrial, commercial and governmental, retail, agricultural, public institutions, other business establishments as well as domestic service in households.
• Oversaw the operation, enforcement, compliance, education and information programs conducted under the statutory authority contained in all wage hour regulations.
• Designed effective processes to facilitate fact finding and analysis resulting in successful completion of investigations of the Fair Labor Standards Act; Walsh-Healey Public Contracts Act; Service Contract Act; Davis Bacon Act; Migrant and Season Agricultural Worker Protection Act; Family Medical Leave Act; Occupational Safety and Health Act (field sanitation/housing standards); Immigration and Nationalities Act dealing with labor standards under H-1B, H-2B, and H-2A provision.
• Developed investigation strategies to resolve complex and challenging cases with Wage Hour regulation violations.
• Knowledgeable in National Plan for Emergency Preparedness; Employee Polygraph Protection Act, wage garnishment provisions under the Consumer Protection Act and more than 60 other related acts.
• Interact with a variety of people, including employers, employees and other government entities.
• Independently reviewed available file material pertinent to cases assigned, performed necessary research, and seek necessary guidance to become familiar with all aspects of the case.
• Conducted difficult investigations to develop information and provide evidence through interviews, observations, and examination of business and payroll records; gathered and analyze facts obtained; identify problems; determine accuracy and relevance of information; use sound judgment to generate and evaluate alternatives and make recommendations regarding the nature and extent of any violations that may be found.
• Accurately performed necessary mathematical computations, choosing appropriate mathematical technique, to determine amount of back wage liability. Negotiate for compliance and payment of back wages when authorized and participate in such negotiations with the supervisor or a higher-level investigator.
• Expressed information effectively to individuals or groups (including employers, legal representatives, union officials, etc.) of varied backgrounds, making clear and convincing oral presentations to persuade others to accept recommendations, cooperate or change their behavior with people who are difficult, hostile, or confrontational.
• Prepared case investigation file, including written narrative reports and electronic forms for submission to the supervisor or higher-level officials.
• Experienced conducting interviews and providing information about laws and regulation

· knowledgeable in records requirement for

certified public accounting firms, experienced in

analyzing or applying labor legislations

· Met with the Regional Solicitor, Office of the Inspector General and the U.S. Attorney’s regarding civil and criminal cases

• · Planned and implemented an active educational outreach program designed to promote voluntary compliance with the statutes administered by Wage Hour
• Interacted with the media, influential groups of national contracting officials, employee/employer organizations, associations and unions; served as a liaison with local, state, and other federal agencies to assist them with their enforcement programs. Fomented communications with local Maryland, DC and Virginia unions
• Entered required data into the agency's database and utilized word processing for reports. Kept employers informed of staffing and compensation policy initiatives to assist with identifying sources of applications for occupations that have been targeted for special retention and recruitment/compensation initiatives.
• Review employment contracts relating to wages and salaries and management and union practices to ensure compliance of federal labor regulations.
• Conducted audits to identify systemic violations, made recommendations and obtained future compliance.
• Served as mentor to newly hired investigators; evaluated levels of knowledge, provided guidance, training materials, motivation and other resources for successful completion their training requirements.
• Skilled in analyzing written/verbal information and numerical data and making decisions on issues based on interviews, records review, reconstruction of missing or fraudulent records and applying legal and regulatory provisions, precedents, and principles to specific investigative matters.
• Experienced in conducting complex investigations pertaining to Wage and Hour programs as well as preparing cases for criminal or civil litigation.
• Engaged in working with laws and regulations enforced by the Wage and Hour Division or similar State or Federal Statutes.
• Responsible for analyzing written and oral information, numerical data, making decisions and applying legal or regulatory provisions, and principles to specific situations.
• Show understanding, professionalism, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; related well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

• Received oral and written inquiries from employees, employers, attorneys, accountants, labor union officials and representatives of other Federal or local government agencies.
• Provided information relating to the statutes enforced by the Wage and Hour Division, including questions arising from administrative interpretations and rulings and the decisions of the courts. Referred complicated technical questions to the supervisors or higher.
• Supported Wage and Hour Investigators and Management with processing available file material; conducted computations and thorough research for assigned cases, providing technical support and resolving conciliations.
• Conducted intermediate level investigations utilizing useful information as evidence through interviews, observations, and examination of business and payroll records.
• Worked closely with staff members to analyze facts and data, identify issues, and determine the accuracy and relevance of received information. Utilized organizational and analytical skills to provide admin support.
• Used judgment to generate and evaluate alternatives, and make recommendations regarding the nature and extent of any violations found.
• Accurately performed necessary mathematical computations, choosing appropriate mathematical technique, to determine amount of back wage liability. Assess back wages when authorized, communicated closely with management in regard to back wage payments, back wage follow- up and debt collection procedures.
• Maintained effective communication while expressing information to individuals or groups (including employers, legal representatives, union officials, etc.) of varied backgrounds.
• Prepared case investigation files, including complaint intake and electronic forms for submission to the supervisor or higher-level officials.
• Entered incoming complaints and evaluated them to determine if the conditions described are within the Division’s jurisdiction and whether probable violations exist.
• Reviewed investigation reports submitted by Wage and Hour Investigator; verified accuracy of back wage computations and ensured that complainants were properly notified of compliance actions resolutions.
• Gathered and evaluated materials needed for quarterly and annual reports.
• Assisted in the training of clerical staff and provided technical assistance, particularly in the absence of the supervisors and/or the District Director.
• Possess advanced knowledge of Federal wage and hour labor laws and regulations, plus industrial occupations, wage scales, employment practices, salary and wage administration practices.
• Expert in back wage follow up procedures for back wage payments, liquidated damages and Civil Money Penalty.
• Served as New Orleans District Office point of contact for Spanish language assistance and serve as part of team of liaison between Regional Office and District Office in regards to back wage disbursement, case conclusion and installment payments.
• Successfully and effectively maintained line of communication with our stakeholders.
• Coordinator of the Combined Federal Campaign for Wage Hour at the New Orleans District Office educating co-workers about CFC and processing their pledges.

• Supervised officers in various transportation environments; operationally responsible for up to 50 officers per shift; administratively assisted supervisors responsible for a team of 15-20 officers.
• Monitored officer performance and provided feedback as needed; conducted informal investigations. Experienced with full range or corrective and disciplinary actions; assisted managers in issuing actions up to short-term suspensions.
• Lead responses to security violations, coordinating with Law Enforcement, airport, and airline personnel. Completed incident reports, collected statements, and participated in after-action reviews with senior management.
• Skilled in personal contacts with ability to explain requirements or rights and obtain information and cooperation from people with diverse backgrounds and levels of understanding, reconcile conflicting interest, and persuade others to comply voluntarily with requirements.
• Supervised employees in conducting pre-board security screening of persons and their carry-on
• Advise management on the impact of changes in program policies, practices, or rules affecting personnel management and recommending alternatives.
• Participated in the development of new policies and procedures, and recommending changes in policy and procedures based on observation of work, as required.
• Participated in the development of strategic planning initiatives, workforce plan, succession planning initiatives, and other reports and documents for TSA and superiors.
• Prepare various types of communications such as shift brief, checkpoint logs, reports, and documents that are essential to the work being performed.
• Developed incident information and reports for Law Enforcement Officers (LEOs) and superiors.
• Accountable for interpreting and enforcing strict adherence to security policies, directives, and regulations as they relate to aviation transportation security.
• Provided briefings to screening personnel regarding the latest intelligence. Participated in information briefings concerning sensitive information.
• Served as coach, facilitator, and negotiator in coordinating team initiatives and in consensus building activities among team members. Trained and mentored officers and new lead / supervisory officers. Created and developed a local mentorship program for officers.
• As Training Technician, developed, planned and created a Training Technician program, providing assistance to STIs on Practical Skills Evaluation practice, trained over 300 hundred TSOs over the course of three years of training service.
• Ensure the implementation of TSA Standard Operation Procedures, following rules and procedures as stated. Monitor and report the status and progress of work, and representing the team in communications with the supervisor or manager for the purpose of obtaining resources.
• Recruited to communicate to work force agency direction in the agency strategic, performance and business plans. Monitored performance data ensuring agency operations were efficient and effective; measured and reported on performance and customer satisfaction, and provided oversight and evaluation of agency operations.
• Analyzed problems, gather pertinent data, and recognize solutions; plan and organize work; and communicate effectively orally and in writing.
• Aided the chain of command while interviewing fellow officers and passengers (public), conducting research on EEO complaints investigations after setting a complaint for believing being discriminated against in the workplace. Facilitate open conversations between parties looking for basis for accusations and establish case resolutions.
• Drafted written reports of investigations citing specific testimonial and documented evidence, applying constituent laws, policies.
• Oversaw the training and development of new and current staff members, supported overall agency operations with recurrent training as needed, and developed plans for SOP revision implementations; conducted return-to-duty and remediation training. Provided technical knowledge of federal and internal personnel regulations to senior level managers, both within and outside of the agency.
• Reinforced agency guidelines and standards by disseminating local training materials to meet requirements; assisted the training department by conducting administrative support tasks such as Online Learning Center (OLC) system entries, training classes, instruction facilitation, attendance roster management, conducting testing, and ensuring evaluations and recertification was done following standards.
• Ensured that fellow officers and subordinates were aware of their ethical obligations under the Standards of Conduct and that subordinates had knowledge on how to contact the appropriate parties involved with ethical behavior resolutions. Helped resolve conflicts of interests and enforce government ethics laws and regulations.
• Assisted with training logistics support components (e.g. coordinating needed supplies and materials); managing classroom dynamics; resolving routine classroom problems; monitoring and evaluating training and providing feedback on needed adjustments; recommending enhancements; maintaining communication with management and supervisors concerning issues with training that may reveal security-screening weaknesses or vulnerabilities.
• As directed, providing mentoring/coaching to address identified training needs, administering and scoring training tests (e.g., job knowledge, image).Assisted with performance testing and personnel evaluations by administering practical skills observations exams and conducted level up assessments, as needed.
• Supervised, planned, directed, coordinated, assigned and evaluated all work activities regarding the full range of inspection, intelligence analysis, examination, and screening activities relating to the arrival and departure of persons, conveyances, and merchandise at various transportation facilities. Conducted the full range of supervisor functions.