Susana Rowe

• Provided exceptional customer service.
• Prepared and submitted reports to keep management informed of sales activities and progress.
• Increased store sales by creating visually appealing merchandise displays and product placements.
• Prepared merchandise for sales floor by pricing or tagging.
• Built clientele rapport and promoted long-term loyalty.
• Maintained and organized the sales floor.
• Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
• Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Managed transactions, returns, and exchanges via POS system.
• Answered customer questions about sizing, accessories, and merchandise care.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Replenished stock to maintain product availability and store appearance.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Maintained accurate inventory records to ensure adequate stock levels.
• Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.

I served and assisted Alzheimer's and dementia patients with everyday tasks; whether they needed assistance eating or help putting on shoes, I'm happy to help. Server duties included serving food, washing dishes, setting up the dining room, assisting in meal preparation, feeding residents, cleaning, and transferring residents.

• Conducting transactions, returns, and exchanges via POS system.
• Showed understanding of customer's personal style and preferences when offering product advice.
• Assisted with daily opening and closing tasks to maintain a clean, neat, and professional store.
• Communicated product value, quality, and style to educate and entice potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Answered customer questions about sizing, accessories, and merchandise care.
• Adaptable; works well in high-stress situations.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Solved customer challenges by offering relevant products and services.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and scheduled rentals.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and responded informatively to inquiries.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Cleaned duffy boats.