Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

SUSANA RUALES

Kissimmee

Summary

Bilingual Medical Office Specialist fluent in English and Spanish, offering extensive experience in patient scheduling, medical billing, and administrative support. Proven ability to enhance office efficiency through exceptional organizational skills and meticulous attention to detail. Strong knowledge of medical terminology and healthcare regulations ensures compliance and the maintenance of accurate patient records. Committed to delivering high-quality service in fast-paced medical environments while fostering positive patient interactions.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Picker Packer

CVS Distribution Center
01.2022 - Current
  • Reported low stock levels and replenished inventory.
  • Checked containers for damage or defects.
  • Received incoming packages and inspected for defects or damage.
  • Supported order fulfillment objectives by memorizing specific inventory locations of high-demand SKUs.
  • Fulfilled orders using pick lists, order management software and RF scanners.
  • Monitored product quality and reported issues to manager.
  • Prepared orders with adequate packing materials to support safe transport.
  • Received, sorted, and stored incoming inventory in correct bin locations.
  • Prevented injuries through strict compliance with safety and equipment requirements.
  • Maintained accurate records of completed orders.
  • Wrapped orders before loading on trucks.
  • Verified package information and sealed and tagged containers for shipment.

Fulfillment Center Associate

Amazon Fulfillment Center
09.2018 - 03.2022
  • 110 percentage of speed using the scanner gun
  • Met productivity and quality standards set by management.
  • Operated digital devices to identify tasks, locate products and submit completed work.
  • Maintained accurate tracking for order movements with use of RF scan gun.
  • Used safe and secure pallet shrink wrap techniques.
  • Picked, packed, and loaded orders based on information from pick tickets.
  • Moved products and stock using pallet jacks, forklifts, and cherry pickers.
  • Moved heavy loads with pallet jacks, hand carts and reach trucks.

Medical Office Specialist

Orlando Family Physicians
05.2024 - 01.2025
  • Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated staff schedules to ensure adequate coverage during peak hours and minimize wait times for patients.
  • Used a software to schedule appointments for doctor visits and procedures.
  • Answered phone calls and messages for 1-15 physician Primary care facility, scheduling appointments, and handling patient inquiries.

Education

Accounting

Colegio Tecnico Gran Colombia

Bachelor of Science (B.S.) - Human Relations

Universidad Central Del Ecuador
08.1998

Bachelor's Degree - Business Administration

Universidad De Oviedo
Oviedo, Asturias
08.2002

Skills

  • Strong organizational skills
  • Strong Attention to Detail
  • Teamwork
  • Computer Skills
  • Phone and Email Etiquette
  • Problem-Solving
  • Product packaging
  • Order picking
  • Warehouse safety
  • Time management
  • Labeling and tagging
  • Loading and unloading

Accomplishments

  • Scheduled and coordinated appointments, ensuring accurate provider availability and minimizing wait times.
  • Manage high-volume inbound calls in a medical call center, providing prompt and professional assistance to patients regarding scheduling, prescriptions, and test results.
  • Collaborated with nurses and physicians to adjust schedules for emergency cases without disrupting clinic flow.

Certification

  • Human Trafficking Certificate of Completion- Nov. 2023
  • AHA Basic Life Support (BLS)-Oct. 2023
  • NHA PersonAbility Certificate of Completion- Nov. 2023

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Medical Office Specialist

Orlando Family Physicians
05.2024 - 01.2025

Picker Packer

CVS Distribution Center
01.2022 - Current

Fulfillment Center Associate

Amazon Fulfillment Center
09.2018 - 03.2022

Bachelor of Science (B.S.) - Human Relations

Universidad Central Del Ecuador

Accounting

Colegio Tecnico Gran Colombia

Bachelor's Degree - Business Administration

Universidad De Oviedo

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