Susana Salas
Dalton,GA
Overview
7
7
years of professional experience
Work History
Quality Control/Clerk Processor
Marshalls Distribution Center
05.2023 - 02.2024
- Micro monitoring operations to ensure that production goals are met.
- AS400 required use for many job relatied duties and daily data usage.
- Brainstorming and recommending improvements for assembly and/or production process.
- Inspection, testing, or calculating materials or products being produced. Measuring products with tools such as; rulers, calipers, gauges, or micrometers.
- Assisted in analyzing originating cause investigations for non-conforming products.
- Executing communication between departments, resulting in improved issue resolution and prompt response times.
- Identified opportunities for any improvement/s through careful observation of inspection data and trends, leading to more effective quality control measures.
- Improved product quality by conducting thorough inspections and identifying defects in materials.
Associate /Outbound Problem Solver
Amazon Fulfillment Center ELP1
02.2022 - 08.2023
- Troubleshot complex issues involving customer orders or internal systems/processes effectively mitigating potential negative impacts on customer satisfaction.
- Ensured compliance with all company policies and regulatory guidelines governing the handling of products throughout the fulfillment process.
- Maintained strict quality control standards, ensuring accurate shipments and reducing returns due to errors.
- Streamlined warehouse processes for faster order fulfillment and improved customer satisfaction.
(SPVD) Seasonal
UPS
08.2022 - 11.2022
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
Tufting Machine Operator
Mohawk Carpet
03.2021 - 09.2021
- Improved production efficiency by optimizing machine settings and monitoring equipment performance.
- Stayed up-to-date on advancements in industry technology, applying relevant knowledge to improve overall efficiency in the workplace.
- Participated in regular performance reviews and professional development opportunities, constantly striving for improvement and growth within the role.
- Upheld strict quality control standards while maintaining high levels of productivity during peak periods of demand.
- Demonstrated versatility by operating various types of tufting machines based on changing project requirements and production demands.
Quality Control Technician/TMO
Fhenix Flooring
04.2017 - 05.2021
- Maintained quality documentation and records for conformance with relevant standards.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Enhanced product quality by conducting comprehensive inspections and identifying defects in a timely manner.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Tested and evaluated product precision against specifications to reduce discrepancies.
- Assisted management in maintaining ISO certification through diligent documentation and adherence to established protocols.
- Collaborated with production staff to improve processes, reduce defects and optimize quality.
- Developed and implemented quality control processes to meet product standards.
- Optimized calibration schedules for measurement equipment, ensuring consistent accuracy during inspections.
- Implemented process improvements for increased efficiency and reduced waste in quality control procedures.
- Established quality-control testing models, procedures and specifications to uplift standards.
Education
GED -
Options High School
El Paso, TX08.2022
Skills
- Product Inspection
- AS400
- Microsoft Office
- Quality Control Analysis
- Deadline-oriented
- Documentation
- Customer Service
- Mechanical understanding
- Bilingual
Languages
Spanish
English
Timeline
Quality Control/Clerk Processor
Marshalls Distribution Center
05.2023 - 02.2024
(SPVD) Seasonal
UPS
08.2022 - 11.2022
Associate /Outbound Problem Solver
Amazon Fulfillment Center ELP1
02.2022 - 08.2023
Tufting Machine Operator
Mohawk Carpet
03.2021 - 09.2021
Quality Control Technician/TMO
Fhenix Flooring
04.2017 - 05.2021
GED -
Options High School
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