Susana Salazar

-Obtain demographic and financial information from patient or guarantor. Enter information in computer system with high degree of accuracy.

-Collect and post point-of-service patient payment and phone in the computer system and generate the appropriate patient receipts.

-Schedule patient appointments and enter required information in the computer system in an accurate and timely manner.

-Explain all required forms to the patients and obtain necessary consent forms.

-Act as a liaison between patients, students, faculty, and staff members.

-Protect the financial integrity of facility by collecting patient liability.

-Request change for my bank, close my batch at the end of the shift.

-Answer, screens, and transfer phone call.

-In charge of certified mail and return mail.

-Review referrals scan them in the patients’ chart and notify the Doctor.

-Verify insurance eligibility and benefits and make sure authorization are obtained for HMO plans.

-Allocate payments on patient chart and for the clinics.

-Provide patients with pertinent information regarding their schedule and the preparations needed for their ancillary appointments.

-Explain required forms to the patient or guarantor and obtain necessary signatures.

-Collect and post point-of service patient payments and phone payments in the computer system and generate the appropriate patient receipts.

-Communicate in an effective and professional manner with Physicians, Care management, office staff, as well as patients and their families.

-Adhere to all university policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice.

-Advise patients/family members of available services and use appropriate customer service skills when interacting with co-workers, patients, patient family members, and internal/external customers.

-Handling incoming and outgoing correspondence of the organization in the form of letters, mails, and telephone calls

• Trained and mentored new employees to maximize team performance.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Kept employees operating productively and working on task to meet business and customer needs.
• Excelled in every store position and regularly backed up front-line staff.
• Cooperated with coworkers to improve customer experience and manage storefront.
• Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
• Exercised composure under pressure and in escalated customer service scenarios.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
• Adhered to company standards and compliance requirements for operations and cleanliness of areas.
• Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
• Supervised ongoing daily production phases.
• Collaborated with other leaders and executives to direct workflow and support operations.
• Cultivated professional working relationships with peers and supervisors.
• Troubleshot equipment to reduce service calls and downtime.
• Implemented policies and standard operating procedures for continuous improvement.
• Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
• Oversaw loading and unloading of packages in warehouse.
• Coordinated merchandising, promoted new products and increased brand awareness.

• Adhered to strict HIPAA guidelines to protect patient privacy.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Provided prompt, polite and professional in-person and telephone customer service.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Updated patient information and insurance details for accurate electronic medical records.
• Prepared patient charts by gathering and organizing medical records ahead of appointments.
• Used [Software] to schedule appointments for doctor visits and procedures.
• Registered patients and completed associated paperwork for accurate records.
• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
• Obtained pre-authorization from insurance companies ahead of medical services.
• Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
• Relayed care and medication advice to patients to relieve physicians during peak hours.
• Performed various administrative tasks by filing, copying and faxing documents.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Registered and verified patient records before triage with most up-to-date information.
• Received and routed laboratory results to correct clinical staff members.
• Conducted patient intake interviews, recording and documenting relevant information.
• Greeted visitors and initiated triage processes for clients to streamline patient flow.
• Managed office bookkeeping with insurance billing and patient payments.