Susana Sanchez
Snellville,GA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
Work History
Logistics Customer Service Representative
ROC Cabinetry
02.2024 - Current
- Streamlined order processing for faster delivery times through efficient communication with clients and warehouse staff.
- Managed client accounts effectively, ensuring timely payments and maintaining detailed records of transactions.
- Enhanced inventory management by conducting regular audits and maintaining accurate records of stock levels.
- Reduced order discrepancies with meticulous data entry, ensuring accurate billing and shipping information.
- Handled high-pressure situations calmly while resolving time-sensitive issues, maintaining professionalism at all times when interacting with clients or colleagues.
Sales Associate
Top Wheels
10.2021 - 01.2024
- Efficiently processed customer orders, verifying product availability, and ensuring accurate invoicing.
- Coordinated with installation team to schedule appointments.
- Delivered accurate price quotes, explaining pricing components such as product costs, installation fees, and additional services like alignments or balancing.
- Addressed customer inquiries and concerns promptly and professionally, facilitating returns, exchanges, or warranty claims when necessary, to ensure customer satisfaction.
- Accurately processed various payment methods, including cash, credit cards, financing and electronic transactions.
- Maintained clean, organized, and welcoming store environment
Sales Associate
El Cerrito Western Wear
04.2019 - 10.2021
- Restocked shelves and clothing racks as needed and reported inventory discrepancies to management.
- Accurately processed customer transactions, including cash, credit cards, and electronic payments, while maintaining cash register accuracy and following store policies.
- Assisted in receiving and unpacking merchandise shipments over 300 items, checking for accuracy, and promptly restocking products to meet customer demand.
- Maintained cleanliness and organization of store, including folding clothing, arranging displays, and ensuring that Western wear products were well-maintained.
Education
High School Diploma -
Meadowcreek High School
Norcross, GA2022-05
Skills
- Exceptional customer service
- Cash Handling
- Contract preparation
- Multi-tasking strength
- Adapt to diverse groups
- Social perceptiveness
- Logistics knowledge
- Data entry proficiency
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Logistics Customer Service Representative
ROC Cabinetry
02.2024 - Current
Sales Associate
Top Wheels
10.2021 - 01.2024
Sales Associate
El Cerrito Western Wear
04.2019 - 10.2021
High School Diploma -
Meadowcreek High School
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