Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Susana Saucedo

Shreveport,LA

Summary

Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Relief Operator

Saputo Cheese USA Inc.
09.2023 - 12.2023
  • Improved plant efficiency by monitoring and adjusting equipment to maintain optimal operating conditions.
  • Reduced downtime for maintenance by conducting routine inspections and addressing potential issues proactively.
  • Enhanced safety standards by ensuring proper operating procedures were followed at all times.
  • Streamlined production processes with diligent oversight of equipment settings, adjustments, and modifications.
  • Maintained detailed records of operational activities, ensuring accurate documentation for compliance purposes and future reference.
  • Assisted in training new relief operators, sharing valuable knowledge and best practices for efficient operations.
  • Provided backup coverage during periods of staff absence or increased workload demands, demonstrating adaptability and flexibility within the role of Relief Operator.
  • Operated technical and mechanical equipment and adjusted machine settings according to work cycles.

Server

Walk-On's Bistreaux & Bar
06.2019 - 07.2023
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Education

High School Diploma -

Huntington High School
Shreveport, LA
05.2019

Skills

  • Stress Tolerance
  • Guest Engagement
  • Table Bussing
  • Menu Memorization
  • Food Safety Practices
  • Adaptability
  • Emergency Response
  • Continuous Improvement
  • Attention to Detail
  • Interpersonal Skills
  • Problem Solving
  • Multitasking
  • Heavy Equipment Operation
  • Good Communication

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Relief Operator

Saputo Cheese USA Inc.
09.2023 - 12.2023

Server

Walk-On's Bistreaux & Bar
06.2019 - 07.2023

High School Diploma -

Huntington High School

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