Susana Seitz
Myrtle Beach,SC
Summary
Dedicated Teller at The Citizens Bank, recognized for delivering exceptional customer service and maintaining professionalism. Leveraged strong time management skills to enhance operational efficiency, contributing to a 20% increase in customer satisfaction. Committed to fostering positive client relationships while upholding a strong work ethic in a fast-paced environment.
Overview
19
19
years of professional experience
Work History
Teller
The Citizens Bank
09.2021 - Current
- Promoted banking products such as savings accounts, credit cards, and digital services, contributing to branch sales goals.
- Reconciled daily cash drawer balances using core banking systems, maintaining 100% accuracy across audits.
- Maintained a secure work environment by safeguarding negotiables and protecting customer confidentiality.
- Communicated effectively with branch manager and team members to streamline service delivery and resolve issues quickly.
- Handled escalated customer concerns with professionalism, achieving positive outcomes and client satisfaction.
- Complied strictly with Teller cash limits, BSA regulations, and internal policies, including security and dress code standards.
- Supported daily branch operations by performing administrative tasks and assisting colleagues as needed.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Assisted customers with account inquiries, providing timely information and resolving issues effectively.
- Maintained cash drawer accuracy, balancing at the end of each shift to prevent discrepancies.
- Trained new tellers on operational procedures and customer service standards to enhance team performance.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Fine Jewelry Events Prof
JCPenney
06.2006 - Current
- Identifying customer needs, recommending products, explaining warranties and protection plans, and supporting credit card enrollment.
- Monitored for signs of shoplifting and followed loss prevention procedures.
- Assisted in floor sets, replenishment, visual merchandising, and signage placement.
- Supported event preparation, employee goal setting, and performance tracking.
- Recognized for reliability, teamwork, and ability to work independently with minimal supervision.
- Advised clients on fine jewelry selections, enhancing customer satisfaction and loyalty.
- Trained and mentored junior consultants to enhance product knowledge and sales techniques.
- Assisted in inventory management, ensuring optimal stock levels for high-demand items.
Education
High School Diploma -
High School Colegio De Ciencias Y Humanidades UNAM
Mexico CitySome College (No Degree) - Secretarial Studies
Chamber of Commerce
Mexico, CitySome College (No Degree) - Business English
Pacific Gateway International College
Vancouver, BCMandatory Banking Certifications
The Citizens Bank
Myrtle Beach, SCSkills
- Cash management and transaction processing
- Strong work ethic
- BSA regulatory compliance
- Daily cash management
- Skilled in resolving conflicts
- Expertise in Jack Henry systems
- Confidential
- Collaborative teamwork
- Adherence to Teller Cash Limits
- Strong attention to detail
- Fluent in English and Spanish
- Exceptional customer service
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Teller
The Citizens Bank
09.2021 - Current
Fine Jewelry Events Prof
JCPenney
06.2006 - Current
High School Diploma -
High School Colegio De Ciencias Y Humanidades UNAM
Some College (No Degree) - Secretarial Studies
Chamber of Commerce
Some College (No Degree) - Business English
Pacific Gateway International College
Mandatory Banking Certifications
The Citizens Bank