Susana Serrano-Riter
Anchorage,AK
Summary
Administrative Assistant with 5 years of experience in a fast-paced environment. Experienced in maintaining outstanding relationships with customers, and tailoring programs and products to meet individual needs. Worked extensively with critical time-management capabilities within two different facets while tracking career, maintenance, life saving equipment, and military program related data for over 600 personnel. Consistently surpassed the goal of maintaining customer satisfaction and business practices, all while maintaining emergency safety equipment to their full operation.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative – Career/Training Counselor
United States Navy
07.2016 - 09.2019
- Greeted and registered new check-ins into correct divisions
- Contacted a staff member to help carry luggage to guest sleeping quarters
- Answered incoming calls with correct business greeting and within 3 rings with a positive tone
- Problem solved individual customer’s issues resulting in a decrease of further complications to the program
- Maintained 90% of the customers by informing them of special programs that influenced them to want to stay with the company’s business
- Provided guest with assistance and immediate response to request, which resulted in 90% increase in customer loyalty
- Learned the computer programs and effectively entered customer’s request within the programs
- Demonstrated the ability to navigate programs while maintaining a continuous conversation with customers
- Showed leadership skills by having the ability to work alone for extended periods of time
- 5 Years’ experience working in a multi cultured, richly diverse environment with over 600 individuals from all corners.
Damage Control Petty Officer
United States Navy
09.2014 - 07.2017
- Ensured over 7,000 different pieces of emergency Damage Control equipment for full operational condition.
- Completed daily maintenance requirements with life saving equipment.
- Trained 32+ personnel in maintenance qualifications.
- Answered and responded to calls for unplanned maintenance on troubled equipment on a regular basis.
Education
Bachelor of Science - Business Management
ECPI University
Virginia Beach02.2022
Skills
- Interpersonal Communication
- Sensitivity and Understanding
- Customer Service
- Phone Etiquette
- Friendliness
- Problem Solving
- Time Management
- Computer Literacy
- Guest Experiences
- Policy and procedure adherence
- Microsoft Excel
- Microsoft Outlook
- Social Perceptiveness
- Active Listening
- Flexible
- Multitasking
- Dependable
- Customer Relations
- Strong Work Ethic
- Reliability and punctuality
- Cultural Awareness
- Interpersonal communications
- Equipment Oversight
- Teamwork and Collaboration
Certification
Leadership Course, 10/2016
Awards
Junior Enlisted Sailor of the Quarter, 1 out of 426 co-workers
References
- Cory Schwisow, V-5 Leading Chief Petty Officer, U.S Navy, Norfolk, VA, 23511, (727) 793-7186, schwisowc@msn.com, Department Supervisor
- Derek Hall, V-5 Leading Petty Officer, U.S. Navy, Bremerton, WA, 98314, (509) 607-4424, Admin Supervisor
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Customer Service Representative – Career/Training Counselor
United States Navy
07.2016 - 09.2019
Damage Control Petty Officer
United States Navy
09.2014 - 07.2017
Bachelor of Science - Business Management
ECPI University
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