Susana Serrano-Riter
Anchorage,AK
Summary
Administrative Assistant with 5 years of experience in a fast-paced environment. Experienced in maintaining outstanding relationships with customers, tailoring programs and products to meet individual needs. Worked extensively in time management within two different facets while tracking data on Excel, Microsoft word document for Navy related programs. Surpassing the goal of maintaining customer satisfaction and business practices.
Overview
5
5
years of professional experience
Work History
Customer Service Representative - Career/Training Counselor
United States Navy
09.2014 - 09.2019
- Answered incoming calls with correct business greeting and within 3 rings with a positive tone
- Problem solved individual customer's issues resulting in a decrease of further complications to the program
- Maintained 90% of the customers by informing them of special programs that influenced them to want to stay with the company's business
- Provided guest with assistance and immediate response to request, which resulted in 90% increase in customer loyalty
- Learned the computer programs and effectively entered customer's request within the programs
- Implemented a Career Development Program that showcases positivity and effectively fosters an environment in which individuals receive marketable growth and improvement.
- Created and completed personnel action forms for current employees, title changes and terminations.
- Organized, maintained, and help flourish 63 personnel with their job aspirations within 18 months of their career intentions leading up to 98% success rate.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Tracked, trained, in critical qualifications, certifications, medical physicals, and Navy Knowledge Online Courses.
- Demonstrated the ability to navigate programs while maintaining a continuous conversation with customers
- Showed leadership skills by having the ability to work alone for extended periods of time
- 5 Years' experience working in a multi cultured richly, diverse environment with individuals from all corners
Education
Bachelor of Science - Business Management
ECPI University
Virginia Beach, VA02.2022
Skills
- Customer Relations
- Microsoft Office
- Interpersonal Communication
- Customer Service
- Problem Solving
- Time Management
- Computer Literacy
- Data Entry
- Records Management
- Team Player
- Multitasking
- Organization
- Maintaining files
- Scheduling
- Personnel records management
- Generating reports
Personal Information
Title: Administrative Assistant
Awards
Junior Enlisted Sailor of the Quarter, 1 out of 426 co-workers
Timeline
Customer Service Representative - Career/Training Counselor
United States Navy
09.2014 - 09.2019
Bachelor of Science - Business Management
ECPI University