Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Susana Shiuk

Venice,FL

Summary

  • Experienced Behavior Technician focused on skill development and behavior management through individualized approaches. Strong multitasking abilities complemented by effective time management and problem-solving skills. Proven track record in enhancing client outcomes through tailored interventions.

Overview

12
12
years of professional experience

Work History

Registered Behavior Technician

Sunny Behavior
Cutler Bay, FL
01.2022 - 08.2024
  • Collaborated with doctors, psychologists or therapists in working with patient treatments.
  • Documented patients' activities and behaviors into EHR system for recordkeeping.
  • Planned and implemented individualized interventions as part of behavior treatment plans.
  • Understood autism spectrum disorder, associated behaviors and optimum treatments.
  • Assisted with building life and social skills useful for everyday activities and interactions.
  • Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
  • Aided patients in performing activities of daily living.
  • Assisted patients improve social relationships and engagement.
  • Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.

Front Desk Agent

American Airlines
Miami, FL
07.2019 - 10.2022
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Stayed current on local attractions and special events to help guests with entertainment options.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Facilitated successful front desk operations for high-volume VIP area.
  • Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.

Sales Manager

Armani Exchange
Doral, FL
10.2015 - 01.2019
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
  • Tracked monthly sales to generate reports for business development planning.
  • Developed successful strategies and goals to penetrate new territories by assessing competitor offerings and approaches.
  • Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.

Office Administrative Assistant

Solidaridad Sin Fronteras
Hialeah, FL
08.2012 - 11.2014
  • Scheduled appointments, meetings and events for management staff.
  • Produced and distributed memos, newsletters and other forms of communication.
  • Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
  • Tracked project performance data to generate reports and keep management informed of important trends.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Answered phones to direct callers, schedule appointments and provide general office information.
  • Coordinated appointments, meetings and conferences.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Prepared and prioritized calendars and correspondence.

Education

CPR / AED / First Aid Certification -

National CPR Foundation
05-2025

RBT Certification -

Behavior Analyst Certification Board
12-2021

High School Diploma -

Miami Springs Senior High School
Miami Springs, FL
05.2014

Skills

  • Safety and Security Procedures
  • Guest Amenities
  • Phone and Email Etiquette
  • Tour Arrangements
  • Teamwork and Collaboration
  • Guest Registration
  • Reservations Management
  • Work Planning and Prioritization
  • Staff Training
  • Scheduling and Coordinating
  • Managing Operations and Efficiency
  • Computer Skills
  • Customer Service
  • Product Knowledge
  • Promotional Sales Events
  • Sales Goals Attainment
  • Inventory Control Procedures
  • Cash Handling
  • Behavior Observation
  • Crisis Management
  • Problem Solving
  • Data Collection
  • Case Management
  • Behavioral Conditions
  • Positive and Negative Reinforcements
  • Behavior Management
  • Report Writing
  • Patient and Family Education
  • Progress Documentation
  • Social Work
  • Psychological Therapy Treatments

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Registered Behavior Technician

Sunny Behavior
01.2022 - 08.2024

Front Desk Agent

American Airlines
07.2019 - 10.2022

Sales Manager

Armani Exchange
10.2015 - 01.2019

Office Administrative Assistant

Solidaridad Sin Fronteras
08.2012 - 11.2014

High School Diploma -

Miami Springs Senior High School

CPR / AED / First Aid Certification -

National CPR Foundation

RBT Certification -

Behavior Analyst Certification Board

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