Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Volunteer
Susana Sifuentes

Susana Sifuentes

Qualified Mental Health Professional/Adult Care Coordinator-Recently Retired
Harper,Texas

Summary

Experienced in administering ANSA ( adult needs and strength assessments) and creating PCRP ( person centered recovery plans) with the client/consumer. Linking consumer to Community Resources to help meet any unmet needs. Experienced in teaching IMR-Illness Management Recovery Coping Skills. Adept at working effectively unsupervised and quickly mastering new skills.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Devoted to giving every customer a positive and memorable experience. Experienced in combining or involving more than one discipline or field of study.

Overview

10
10
years of professional experience

Work History

Training Specialist II

HHSC DSHS Kerrville State Hospital
Kerrville , Texas
12.2009 - 03.2020
  • Coordinated with subject matter experts in order to develop comprehensive training content.
  • Collaborated with internal stakeholders on the design and implementation of customized learning solutions.
  • Assisted in developing training plans for new hires and existing employees.
  • Developed and maintained training materials, including job aids, handouts, and presentations.
  • Maintained accurate records of all completed trainings in the organization's Learning Management System.
  • Provided ongoing coaching and mentoring services to help learners improve their skillsets.
  • Identified areas for improvement within existing training programs and provided recommendations for change.
  • Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.

Adult Care Coordinator-QMHP-CS

Hill Country MHDD
Kerrville , Texas
05.2022 - May2024
  • Provided case management services to ensure the delivery of quality care.
  • Maintained accurate client records in accordance with agency policies and procedures.
  • Actively participated in staff meetings discussing best practices in patient care coordination.
  • Responded promptly to inquiries from patients regarding their care plans.
  • Educated clients on available resources and services within their communities.
  • Facilitated referrals to community resources such as housing, transportation, employment opportunities.
  • Conducted initial assessments and evaluations of patient's needs.
  • Provided emotional support to patients dealing with difficult health issues.

  • Developed individualized service plans based on assessment findings.
  • Provided crisis intervention services when needed.
  • Monitored and evaluated patient progress, adjusting treatment plans as needed.

Education

Bachelor of Arts - Psychology

Sul Ross State University
Alpine, TX
08-2016

Skills

  • Classroom experience
  • Mental Illness and Forensic training
  • Training delivery
  • Training Program Development
  • Performance Assessment
  • Motivational speaking
  • Employee Development
  • Multimedia development
  • Cross-cultural Training
  • Training Material Design
  • Employee Coaching
  • Materials Preparation
  • Presentation
  • Verbal and written communication
  • Role Playing
  • Creating Treatment/Recovery Plans

Affiliations

  • Bike Riding
  • Walking
  • Swimming

Timeline

Adult Care Coordinator-QMHP-CS

Hill Country MHDD
05.2022 - May2024

Training Specialist II

HHSC DSHS Kerrville State Hospital
12.2009 - 03.2020

Bachelor of Arts - Psychology

Sul Ross State University

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Susana SifuentesQualified Mental Health Professional/Adult Care Coordinator-Recently Retired