Susana Simon
Moreno Valley,CA
Summary
CSD Lead with proven success in enhancing customer satisfaction and team performance. Expertise in training and mentoring staff, implementing process improvements, and fostering effective communication. Committed to driving operational excellence and delivering measurable results.
Overview
15
15
years of professional experience
Work History
CSD Lead
Walmart
Chino, CA
05.2017 - Current
- Guided and supported assocites through mentorship, resulting in elevated performance and enhanced service quality.
- Implemented process improvements that streamlined operations and reduced response times.
- Analyzed associates feedback to identify trends and develop action plans for improvement.
- Coordinated efforts across departments to address and resolve complex associate issues, ensuring operational continuity.
- Developed training materials that improved onboarding experience for new employees.
- Implemented process improvements that reduced errors and increased overall accuracy.
- Coordinated internal audits of the CSD department''s practices, identifying areas of improvement while maintaining compliance standards.
- Facilitated open lines of communication within the team, promoting a positive work environment and boosting morale.
Office Assistant
Michel De France
Ontario, CA
01.2011 - 06.2016
- Facilitated effective scheduling and appointment management for office staff, contributing to enhanced operational workflows.
- Supported inventory management by tracking supplies and placing orders as needed.
- Enabled effective communication between departments to foster teamwork and streamline project execution.
- Ensured confidentiality while managing sensitive information during administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
Education
High School Diploma -
Belmont High School
Los AngelesSkills
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Critical thinking
- Active listening
- Adaptability and flexibility
- Verbal and written communication
Languages
Spanish
Native or Bilingual
Timeline
CSD Lead
Walmart
05.2017 - Current
Office Assistant
Michel De France
01.2011 - 06.2016
High School Diploma -
Belmont High School