Susana Tautuaa
Mesa,AZ
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
13
13
years of professional experience
Work History
Housekeeping Supervisor
Fort McDowell Casino
01.2014 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed work schedules for team members to maximize shift coverage.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Achieved high standards of hygiene in common areas and guest rooms, following up-to-date health and safety protocols.
- Improved team morale and efficiency with regular feedback sessions and constructive performance reviews.
Housekeeper
Fort McDowell Casino
01.2012 - 12.2013
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
Education
GED -
Queen Salote College
Tonga01.1987
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Staff Development
- Teamwork and Collaboration
- Multitasking Abilities
- Time Management
- Self Motivation
Languages
Tonga
Native or Bilingual
Timeline
Housekeeping Supervisor
Fort McDowell Casino
01.2014 - Current
Housekeeper
Fort McDowell Casino
01.2012 - 12.2013
GED -
Queen Salote College
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